Healthcare analytics at the heart of wellbeing strategy

Mercer Marsh Benefits (MMB) helps organisations better understand their healthcare data, then use bespoke analytics and insights to drive better cost control, predict future needs and help employees make the most of their wellbeing benefits.

Analytics to plan, predict and prevent employee absence

Unlocking an organisation’s healthcare data offers invaluable insights to help businesses plan for their employees’ future health needs, reduce absence rates and attract new talent.

MMB’s powerful analysis tools and consultant expertise help us to interpret data from every part of your wellbeing offering then take action such as controlling future claims costs, reshaping wellbeing pathways and giving your employees the best support when they access your wellbeing benefits.

Predicting future costs and needs

MMB’s insights and expertise can help you:

  • See the full picture of claims and costs. Combine healthcare data from providers or healthcare trusts with information from other sources, such as absence analytics, to understand the full cost impact of poor employee wellbeing.
  • Identify groups within your workforce that are at risk. By looking at your workforce data in more detail, you can spot and address trends such as high rates of absence through musculo-skeletal issues related to particular roles or locations.
  • Understand the health impact of business changes. Track the effect of new working practices, such as remote working, on employees’ health and use those insights to build future strategy.
  • Anticipate and control future costs. By better understanding existing claims data, employers can develop strategies to reduce wellbeing risks and ensure that the benefits they offer are meeting workforce needs.

Designing wellbeing pathways

Employees will only reap the full benefits of your wellbeing strategy if they are able to access healthcare support when and where they need it most.

EAPs, PMI, Group Income Protection (GIP) and other wellbeing benefits all offer employees valuable and potentially life-saving services – but only if they work effectively together. Creating wellbeing pathways that make sure employees get the help they need, no matter what their starting point within your healthcare offering is vital.

MMB’s consultants help businesses to:

  • Create pathways for specific conditions. If an employee is struggling with their mental health, they might start with a call to your EAP, speak to a mental health first aider, use preventative tools in your income protection offering, or take time off work. The clinical support that they need will be the same but there will be different pathways towards finding it. Modelling those processes helps make sure employees get the right treatment, no matter where they start from.
  • Build joined-up support across products. Helping employees know where to start when they have a wellbeing concern is just part of the story. Healthcare analytics can also make sure that employees are able to make best use of the right benefit at the right time throughout their treatment. For example, an EAP may offer access to some basic mental health counselling support – but will employees then be able to seamlessly access further support available through your PMI provider?

Analysis that drives action

Healthcare analytics ultimately need to drive action and shape future strategy, whether that’s claims cost management or more effective use of your benefits.

We deliver recommendations to our clients based on their data and help them to implement those ideas for:

  • Cost reduction through better analysis of workforce health issues
  • Predicting future health and wellbeing risks
  • Helping employees make better use of their benefits
  • Improving return to work processes
  • Supporting talent attraction and retention through exceptional health benefits
  • Understanding the impact of new offerings, such as extending healthcare to family members.

Ways to better understand workforce wellbeing today

Every business already has a wealth of data on the wellbeing of its employees. But analysing it, then using the insights to predict future costs and shape strategies, is time-consuming and requires skills that not all businesses possess. Some easy steps include:
  • Look at the big picture.
    Start to bring together different sources of information, such as well-recorded absence data and anonymised information from EAPs to start to spot trends.
  • Listen to your workforce.
    The people who best understand your employees’ heath are – your employees. Whether through forums, focus groups or other means like exit interviews, start to understand their real health concerns.
  • Use third party data.
    Information from sources such as the Office for National Statistics can be a great way of understanding general health trends across regions or age groups.
Related solutions
Related insights
Related podcasts
Related events
Related case studies