Mercer Provision of Service Regulations
The following information is supplied pursuant to the requirements of the Provision of Services Regulations 2009. An engagement letter detailing our terms and conditions will be provided at the commencement of any engagement to which they apply. Other required information which is not provided below is included in the engagement letter with our clients.
Mercer Limited is a private limited company incorporated in England (Company Number 00984275) whose registered office is at 1 Tower Place West, Tower Place, London, EC3R 5BU.
The VAT number for Mercer Limited is GB 244 2517 79.
Actuaries within Mercer Limited are regulated by the United Kingdom’s Institute and Faculty of Actuaries.
FCA REGULATED ACTIVITIES
Mercer Limited is authorised and regulated by the Financial Conduct Authority (“FCA”). Details of the relevant permissions for Mercer Limited can be viewed on the FCA’s register.
The FCA reference number for Mercer Limited is 121935.
QUALITY OF SERVICE
If you are dissatisfied with any contractual services received, please raise the matter in the first instance with the consultant who advises you. We will do our best to address any concerns that you may have.
If we do not answer your complaint to your satisfaction, you may be able to take up the matter with:
- the Institute and Faculty of Actuaries, should the matter relate to actuarial services;
- the Financial Ombudsman Service, should the matter relate to services regulated by the FCA;
- the Information Commissioner, should the matter relate to the way in which we have handled your personal data;
- the Pensions Ombudsman, should the matter relate to pension administration services.
PROFESSIONAL INDEMNITY INSURANCE
Our professional indemnity insurer is Omega Indemnity (Bermuda) Limited, Powerhouse, 7 Par-la-Ville Road, Hamilton, HM11, Bermuda, PO Box HM 1826, Hamilton HM HX, (441) 295-3454 . The territorial coverage is worldwide.