The new shape of work flexible: Deliver benefits that truly benefit 

According to Mercer’s research, health  and well-being are the top workforce concerns of executives and HR leaders. They are also key elements of the employee experience.

Promoting employee well-being involves creating a caring culture — one designed to help both employees and the businesses they work for thrive. 

However, in an environment defined by constant change, it can be a challenge to provide an effective health and well-being experience — one that is flexible, that helps the full diversity of a workforce, and which employees actually value. As a result, many employers struggle to identify and implement the best new approaches, and fail to deliver the right benefits to all of their employees.

Companies can be more certain that they are offering the support employees want by listening to employees, using human-centred design, and holding partners accountable. This will help ensure they are giving their employees the support they need to build and protect their physical, emotional, social and financial well-being.