The future of human resources: Who will care for the human at work? 

  • Author
    Ravin Jesuthasan
    Senior Partner, Global Transformation Services Leader, Mercer
  • Author
    Alex Zea
    HR Transformation Solutions and Innovation Leader, US & Canada, Mercer
  • Author
    Miriam Daucher
    HR Transformation Regional Leader, Asia, Mercer

Artificial intelligence (AI) is about to change everything: How we live, how we play — and most certainly — how we work

Work, where most people spend the biggest portion of their days, stands at the centre of the AI revolution. As AI transforms work, who will guide our organisations and ensure that our lives emerge better than before? The answer, HR, is you.

As the trusted link between organisations and their employees, HR can lead the charge in creating fulfilling workplaces and helping people thrive in an era of transformative technological change, ensuring that AI serves humanity, not the other way around.

Welcome to the Fifth Industrial Revolution

Industrial revolutions have reshaped how we work in each of the past few centuries, and the results have dramatically impacted both how we live and how we work. 
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People are looking to employers as their most trusted institution — expecting businesses to intervene in social issues and act for the greater good.

Who will care for the human at work?

The integration of AI, growing skills gaps and the need to align with shifting business goals all brought on by the Fifth Industrial Revolution are drastically reshaping the landscape of work. HR leaders can navigate these shifts smoothly by evolving beyond traditional roles, championing human-centric approaches and leveraging AI for productivity — all while safeguarding human dignity.

The transitioning role of HR

The pressing need for HR is to move beyond being stewards of employment to being stewards of work, and ultimately to being stewards of humanity, guiding organisations with a visionary approach that will help to integrate AI and human capabilities more seamlessly — while ensuring that we leave humans better off than when they began working with us.

Stewards of employment

In the past, HR was tasked with harnessing individual and collective human performance to meet organisational needs.

Stewards of work

Currently, HR is bending the demand and supply curves of work in fundamentally different ways; enabling talent to connect to work more seamlessly and meeting talent on their own terms.

Stewards of humanity

The future of HR. This new mandate focuses on doing good to improve the human condition.

How can HR best navigate toward successful stewardship of humanity?

  1. Ethical use of AI:
    Cross silos to work with other functions to effectively and ethically manage the relationships between humans and machines.
  2. Safeguarding ESG:
    Ensure the organisation is keeping faith with growing societal trust and use AI in a way that doesn’t negatively impact humans.
  3. Preserving human well-being:
    Shepherd the movement to AI and automation and ensure that the benefits of AI enhance the employee experience.

How to thrive in the Cognitive Age

This point of view is a must-read for HR leaders who want to swiftly evolve and help their organisation stay resilient amid the challenges and complexities of a new Cognitive Age. Together, we can embrace the transformative power of AI and shape the future of work.

We encourage you to read on and take up the gauntlet!
The future of human resources

Who will care for the human at work?

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