A transformational change model – technology and business change 

Businesses are transitioning to a future that sees humans and machines working side by side.

The pandemic has accelerated the digital and technological changes that have emerged during the ongoing Fourth Industrial Revolution.

Organisations are focused on embracing change – adopting a transformational change model – and evolving their businesses through digitalisation, technology and data analytics. To achieve transformational change sustainably and effectively, they must acquire new, high-demand skills and nurture those who demonstrate them.

As part of our Transforming Engagement series, in partnership with the Reward & Employee Benefits Association (REBA), we explore how the innovation and creativity such dynamic collaboration can foster when humans, technology and machines work side by side.

Our report emphasises the care and investment needed when it comes to the people element of this collaboration to ensure the workforce is fully engaged and prepared for change, not harmed by it.

Change management case study – our business change report

Technology change is business change: supporting today’s workforce for tomorrow’s technology is the third in our series that provides the context and practical steps needed to meet the challenge of transforming organisational culture into a culture that engages its employees and reduces its people risks.

As part of our ‘Transforming Engagement’ series with REBA, you can also explore our findings on people risk: why the need for change is urgent, and how to align corporate culture and human values.

It’s time to rethink how work gets done. We can redesign our work by leveraging technology smartly and increasing the flexibility of how people work.
Lisa Lyons

Partner, Head of Workforce Transformation UK, Mercer

Technology change is business change report

Find out how businesses are adopting a transformational change model that sees humans and technology working side by side.

Designing a human workforce ready for tomorrow’s tech

How digital technology and automation will transform business models and operations over the next two years. At a glance, we found:

expect significant organisational transformation


expect to expand to permanent remote working (full or hybrid)


expect new competitors to emerge

The impact of tech and digitisation on people issues

With more than half of employers expecting their organisations to undergo significant transformation, business leaders and HR teams need to be open to new and experimental ways of thinking to build sustainable organisations fit for the future.

Some of the changes sparked by the acceleration of digital technology and automation over the next two years are:


will boost the development of digital products and services


plan to grow use of Artificial Intelligence


will increase the use of robots

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