Turn workforce transformation into business value
We help insurers address workforce challenges with practical action across planning, skills, succession, digital culture and manager capability.
Transformation in insurance cannot sit outside the day-to-day business. We help organisations connect workforce priorities to commercial outcomes – so they can protect performance now while building a stronger, more future-ready organisation.
Why workforce transformation matters now in insurance
of insurance executives cite talent scarcity as a top force shaping their people plans in 2026.
say their company will not survive beyond 2030 without AI.
of insurance employees are thriving – down 22% in two years.
Career progression is one of the leading blockers in employee experience across the insurance sector.
The challenge is no longer whether to transform, but how to do it in a way that strengthens performance today while building resilience for tomorrow.
A workforce transformation partner built for the insurance sector
We bring together workforce strategy, skills insight, organisation transformation, culture change and leadership advisory to help insurers move from reactive people decisions to a more deliberate and future-ready model.
We help insurers translate workforce challenges into practical action across five priority areas: planning, skills, succession, digital adoption and manager capability.
With deep people expertise and broader Marsh insurance sector perspective, we help insurers connect workforce decisions to operational realities, customer expectations and long-term business performance.
How we help insurers transform their workforce
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Practical strategic workforce planning
Take a pragmatic approach to workforce planning that helps protect revenue now while building a more future-fit organisation. We help insurers identify critical roles, emerging gaps and practical interventions that improve decision-making without overcomplicating the process. -
Modern skills mix
Move beyond narrow talent pools by redefining the mix of skills, experiences and capabilities your business needs. We help insurers blend sector knowledge, digital confidence and broader talent pathways to strengthen capability and adaptability. -
Succession strength
Identify critical roles, build stronger pipelines and reduce overreliance on a small number of experienced leaders. We help insurers create depth in leadership and specialist talent where succession gaps could create operational or commercial risk. -
Digital culture and change adoption
New tools and new ways of working only create value when people adopt them. We help insurers strengthen change readiness, embed digital behaviours and create the cultural conditions needed for transformation to land. -
Manager capability
The promotion-to-manager pipeline is often one of the biggest hidden risks in transformation. We help insurers build manager capability so leaders can support performance, lead change well and improve team experience. -
Employee experience
We help insurers see how employee experience really feels today, surfacing the specific factors helping or holding back their workforce, benchmarked against industry peers and competitors. Using AI-powered analysis of public data, we give insurers continuous, evidence-based insight, so leadership risk and retention warning signs are spotted early, not months after the fact.
Business outcomes insurers are trying to unlock
Our work is designed to help insurers address both immediate business pressures and longer-term transformation priorities.
- Better visibility into critical talent and workforce risk
- More resilient succession pipelines
- Faster adoption of AI-enabled and digital ways of working
- Improved employee experience and retention
- Stronger manager effectiveness
- A more investable people strategy linked to business goals
Whether the priority is growth, operational resilience, modernisation or organisational health, workforce transformation can create measurable business value when it is aligned to sector realities.
Workforce transformation in insurance is different
Insurers face workforce challenges shaped by legacy operating models, specialist talent dependency, regulatory complexity and increasing pressure to modernise customer and employee experience at the same time.
That means transformation needs to account for:
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Long-tenured specialist populations
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Succession risk in critical roles
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Constrained external talent pools
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The impact of AI and automation on work design
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Growing pressure on managers to lead change and retain talent
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The need to balance innovation with governance, control and service continuity
Why Marsh
We help insurers move from diagnosing workforce issues to acting on them with confidence.
- Deep expertise in workforce transformation, talent, skills, organisation design and change
- Insurance-specific perspective shaped by our own insights
- A practical approach that connects people strategy to business outcomes
- Research-led recommendations grounded in real workforce data
- Support across strategy, design and execution
