From low morale to high engagement – KSB’s inspiring EX Journey
Where 150+ years of tradition meet employee experience approach of the future
Case Study EX & Business Impact
The case study details the journey of KSB, a global leader in pumps, valves and services, in transforming its employee experience over the last years.
Starting in 2016, KSB partnered with Kincentric (now part of Mercer) to measure and improve employee experience and engagement, which was initially low. Under new management the company focused on authentic leadership and communication and investing in a new culture as well as physical work environment.
These efforts led to significant improvements in employee satisfaction, engagement, and overall employee experience, evidenced by a 32-point rise in engagement score and substantial growth in perception of all key areas like communication, leadership, collaboration, innovation and people development.
Alongside improvements in employee experience, KSB has enjoyed substantial growth and business success over the period of this project, evidencing the close connection between the two aspects.
The comprehensive case study illustrates the fruitful cooperation of Mercer and KSB. It highlights in detail KSB’s dedication to continuous improvement and fostering a healthy, supportive workplace culture, positioning KSB as a leading employer cultivating a culture of pride and satisfaction among employees.
Over the years, I witnessed an amazing transformation when the KSB management board empowered and motivated our leaders to take charge of engagement. It became clear: engagement is a leadership task, igniting a wave of excitement and action among the team.
Global Project Manager & KSB Voice Project Manager
