Are you helping your members try and make the best choices at retirement?

A combination of complexity and lack of support is causing people to make bad retirement decisions.

Pension freedoms gave defined contribution (DC) pension plan members more options about how and when to access their funds. 

But greater freedom has created extra complexity that can lead to bad decisions, even when members have guidance.

Financial Conduct Authority figures show:

  • Two-thirds (66.6%) of members accessing their pensions for the first time do not take regulated advice to support their decisions.
  • 56% of all pots are cashed in entirely on first access, when leaving some funds in the pension might have led to better investment returns and a lower tax bill. 
  • 40% of people drawing down from their pension pots do so at a rate of more than 8%, meaning their money will run out too soon.1

Many pension schemes are struggling to keep up with ever changing legislation and digital innovation. This can leave members without the level of support they need to make informed decisions about their pension savings.

Mercer Retirement Services addresses these issues by offering a comprehensive range of options to help members plan effectively, sustainably and with flexibility if required. 

Helping your members meet the retirement challenge

Mercer Retirement Services offers your members a range of options:
  • Income Drawdown
    Income drawdown for people who wish to access and manage their pensions savings on a flexible basis. 
  • Digital retirement advice
    Mercer’s Destination Retirement service offers affordable, fully regulated digital retirement planning and advice.
  • Fully supported advised solution
    An in-person advice service for people with more complex financial needs or larger pension pots — covering decision-making, consolidation, implementation and review.

Informing your members about Mercer Retirement Services

We have a robust implementation process to help you introduce Mercer Retirement Services to your members. Once you have agreed and signed the supporting engagement letter, we’ll do the rest to put the services in place.

We offer a range of materials to help you promote awareness of Mercer Retirement Services and we provide links to include in your existing communications for retirees:

  • Member brochure

  • Member website

  • Posters

  • Postcards

  • Content for your internal channels

You can include these materials in communications such as retirement packs, member presentations and scheme websites.

Tried and tested

Mercer Retirement Services is already available through the Mercer Master Trust and we have seen take-up rise substantially compared to previous support models. For example, since Destination Retirement was introduced in 2022 there has been a 20-fold increase in member sign-ups for our retirement services when compared with a guidance-only option.

Signing up for Mercer Retirement Services

To find out how to offer Mercer Retirement Services to your members, please speak to your usual Mercer contact who will support you through the set-up process. 
1 Financial Conduct Authority’s Retirement Income Market Data 2021/22