Organisations today are under pressure to turn AI investment into measurable business performance. Yet most are not seeing returns - not because of the technology but because work itself has not changed.

AI alone does not create value. Organisations unlock returns only when they redesign work - how tasks are structured, how decisions are made and how human and machine capability combine.

Built on insights from nearly 12,000 executives, HR leaders, employees and investors globally, this report provides a deeper analysis of how organisations are navigating the AI future of work and embedding AI in the workplace through human-machine collaboration. 

The organisations unlocking value from AI are not those deploying more tools, but those intentionally redesigning work.

This means shifting:

• From technology-led adoption to work-led design
• From static jobs to dynamic tasks and capabilities
• From automation alone to human-machine collaboration

By doing so, organisations can unlock productivity gains, build workforce resilience and deliver more sustainable performance outcomes.

This report provides practical guidance to help leaders act:

• Redesign work by deconstructing tasks and rebuilding workflows
• Build a culture of AI enablement grounded in trust and transparency
• Invest in skills intelligence to identify and develop future-fit skills as work evolves
• Shift to skills-based talent models
• Measure the impact of work redesign on business performance

The organisations moving first are taking a deliberate, system-level approach to redesigning work.