Most organisation charts still assume that productivity scales through headcount. But in an AI‑powered world, that equation no longer holds. Humans + AI ≠ Headcount challenges the traditional logic of workforce planning and explores the new maths of productivity – where value is created through work redesign, intelligent workflows, reimagined operating models and a culture that enables humans and machines to perform together.

This webinar moves beyond automation hype to examine how AI is fundamentally reshaping work itself: redefining roles,changing how decisions are made, redistributing skills across teams, and altering the way organisations are designed and led. We will explore how leaders can rethink productivity in the age of AI, redesign work and workflows for human – AI collaboration, and evolve org design and operating models to unlock sustainable performance at scale.

The session will be led by Mercer experts Edyta Prazuch, Mercer’s AI & Digital HR Lead, and Rebecca Jordan, Mercer’s Op Model & Org Design Lead – combining deep expertise in AI‑enabled HR, skills‑based transformation, work design, organisation design and culture change.

• A pragmatic view to recalculating productivity beyond FTEs in an AI-enabled organisation
• Clear patterns for redesigning work, workflows and roles to optimise human–AI collaboration
• Guidance on reshaping org design and operating models for speed, scale and adaptability
• Insight into the skills, behaviours and cultural shifts required to make AI “stick”
• Real-world lessons from large-scale AI, org design and workforce transformations led by Mercer

Open to HR and business leaders at all levels, the session will provide practical insight and real‑world examples to help you move from AI experimentation to organisational impact.