A new chapter begins
Mental Health: Tracking Return on Investment
Investing in mental health initiatives is not just a moral obligation; it’s a strategic business imperative that can lead to reduced people risks such as absenteeism, lower retention levels, and increased engagement1. However, many companies struggle to measure the return on these investments, especially when budgets are under scrutiny.
1. People Risk Modelling
2. Inventory and Benefits Mapping
Many companies offer a range of mental health resources, including Employee Assistance Programmes (EAP), Private Medical Insurance, counselling, and digital mental health applications. Conducting a comprehensive inventory of these value-added services can help you understand how they address key mental health risks and how they can be deployed at a preventative versus early intervention stage.
It's crucial to differentiate between preventative measures, such as mental health training and wellness programmes, which help foster a supportive environment and reduce the likelihood of mental health issues arising, and early intervention services, such as counselling and EAPs, which are vital for addressing issues as they emerge. By integrating all services, you can create a comprehensive mental health pathway that supports employees at every stage of their mental health journey.
Assess your organisation's position on a maturity model of support compared to best practices and take a targeted approach to tailor the support you currently have or plan to implement to mitigate future risks. For example, a benefits mapping exercise can help to design pathway maps which integrate all available services. Through benefits mapping, you can provide clear guidance for your people managers, so that they can more effectively signpost their teams to available services.
3. Measurement and Evaluation
Track your investments in mental health services and compare data on benefits utilisation to identify correlations in resource usage.
A significant obstacle is employee navigation to available resources, which often goes unnoticed or underused. For instance, the average utilisation of EAPs by employees is only 5%2. This underutilisation not only limits the positive impact on employee well-being but also represents a missed opportunity to maximise available resources. Highlighting the valuable services offered through the EAP is essential to encourage usage.
In addition to tracking utilisation, it is important to monitor changes in key performance indicators (KPIs) such as productivity, employee engagement, and absenteeism rates. By analysing these metrics alongside utilisation data, you can gain a more comprehensive understanding of the impact of your mental health initiatives. Understanding the barriers to utilisation will enable you to implement targeted communication strategies to raise awareness. Additionally, consider conducting an objective assessment of your organisational support using globally recognised tools, such as the HERO Scorecard, to evaluate best practices for supporting employee mental health and overall well-being.
Next Steps
Associate Consultant, Mercer Marsh Benefits
Related solutions
-
Employee health & benefitsBoost best practices for your well-being culture with a free, online assessment for companies of any size or industry with the HERO Healthcare Scorecard from Mercer.
-
Employee experience design
Mercer’s employee experience design uses design-thinking principles to define and shape solutions to meet your people’s needs more effectively and to bring out the… -
AI-Powered Benefits Solutions
Discover how Mercer Marsh Benefits leverages cutting-edge AI technology to enhance benefits management, streamline processes, and deliver personalised solutions…
Related insights
-
Employee health & benefits
Forecasting future health costs: developing sustainable employer funded health strategies
Forecasting future health costs: developing sustainable employer funded health strategies -
Reward & benefits
Outlook for 2026: Strategies for organisational effectiveness
Organisations may need to transform their people strategies to adapt to geopolitical risks. -
Reward & benefits
Driving gender equity in UK tech
Insights from the 2025 Lovelace Report and Mercer | Comptryx