Retail industry

Employee benefit programs tailored specifically to your needs
Rethink what employees need from work
After three years of constant change, such as the pandemic, inflation and political/social upheaval, employees are more focused on securing their financial, physical and emotional health and well-being than by achievement and climbing the ladder.

According to our Inside Employees’ Mind Survey, 48% of retail employees indicated they are considering leaving their jobs. Here’s why:

According to our survey, 59% of retail employees said their pay is insufficient. In a time of high inflation and rising costs, this puts a heavy burden on many retail employees. This trend is exacerbated in employees making less than $30,000 annually, with 56% of these employees indicating they are considering leaving their jobs.

As supply shortages, rising costs and low-resources impact the economy, many customers are becoming more negative and taking out their frustrations on employees. This has led to 40% of retail employees feeling burnt out due to demanding workload. Furthermore, retail employees are reporting feeling undervalued by their employee.

We have found that 33% of retail employees are looking to change careers. Many employees in the retail sector view their job as a stepping stone and not a long-term career. Additionally, man employees are growing more concerned about expenses and the ability to retire, which is leading them to desire a different career that may better meet their financial needs.

Mercer’s 2022 Inside Employees' Minds Survey

Mercer’s approach

Our primary mission is to support yours. With our 2022 Inside Employee’s Minds Survey and many other resources, we are equipped to help you address the issues you are facing today, such as:
  • Strategies to increase employee retention
  • Reimagining well-being at work
  • Aligning to shifting workforce needs
  • Focusing on Financial Health of Employees

Download the retail and hospitality industry summary to learn about why many are considering leaving the industry altogether and seeking better opportunities.


We are successfully partnering with more than 300 retail clients in the US.  See how we can help you meet your employees' needs:

Helping you deliver on your strategy in the retail industry: Optimize your benefits for you and your employee.

Complete our short questionnaire to see if your organization would benefit from a Complimentary Benefits Optimization Assessment.

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