Why digitization is growing in importance

    Rapid digital transformation is a priority for organizations all over the world. Firms must not only make changes to their business delivery, but also create a truly digital work experience for their employees.

    This has been accelerated by COVID-19 and the workforce transformation it set in action. Employee expectations are changing. Two-in-five workers say they are less likely to leave the company if their employer promotes or sponsors digital health solutions. As such, HR teams must design employee experiences that are fit for a flexible, digital working environment.

    Fortunately, accelerated digitization has led to an explosion in digital health and well-being programs, which have become more relevant and have gained significant traction.

    However, people management practices have not kept pace with other technological developments. Risks involving cybersecurity, loss of personal information, and system obsolescence are heightened due to how HR data is maintained, and how benefits and other HR programs are delivered.

    Providing a consistent digital experience

    Employee benefit programs and the teams that deliver, manage and report on them have been thrust into the spotlight, with increased C-suite attention.

    The importance of providing a globally consistent employee experience has also grown exponentially, accelerated by the pandemic.

    As employers were forced to become more than just providers of employment—but also social connection, emotional support and mental wellbeing—benefits and the systems to deliver them became more essential than ever.

    At a time when corporate incomes were plummeting, there might have been an expectation that benefits budgets would be cut. However, the opposite was true. More than 70% of organizations increased spend as a result of the pandemic.

    With this increase in visibility and investment, HR and benefits teams will be under increased scrutiny, with pressure to deliver reliable data points to prove that this investment is being spent wisely and providing a tangible return on investment (ROI).

    For this, they will need to consolidate their data sources, and focus on strengthening their data analytics capabilities.

    Making sure you have the right digital infrastructure, benefit offerings and partners in place to face the challenges of tomorrow will be the real post-pandemic challenge for HR and reward teams.

    The benefits themselves are only part of the investment that needs to be made—how they are delivered is also key. In an anytime, anywhere, anyplace working world, more investment in consumer-grade delivery of benefits will be essential.

    Just as COVID-19 shone a spotlight on the vital role employee benefits play, it also highlighted the need for robust tech to respond to change and keep employees engaged.

    HR technologies must keep pace with employee expectations. In many organizations, figuring out how to enroll and access benefits continues to be a frustrating experience.

    Ease this frustration with digital solutions that gives employees easy access to well-being programs and an intuitive benefits experience. This means you can engage better with your people and support them during moments that matter. It also provides you with better cost visibility, oversight and utilization insights.

    Getting started on your digitalization journey

    Five questions those responsible for HR and risk must ask to ensure that policies and practices are relevant and effective:

    Are we confident the risk of a breach associated with HR data is sufficiently mitigated?
    Are employees’ personal details such as salary or dependent information being shared with third parties using spreadsheets? Is that a risk you are comfortable with?

    Are our HR processes aligned to the employee experience we are seeking to create?
    81% of employers said that achieving a ‘globally consistent employee experience’ is a ‘high priority’, and its importance has increased year-on-year since 2018.

    Have we modernized our health programs in light of a rapidly changing digital health ecosystem?
    Prior to the pandemic, 68% of employers said they were likely to invest in digital health in the next five years. Interest was strongest among employers in high-tech, manufacturing/construction, and financial services/insurance.

    What is our digitization strategy?
    Make sure you know who is driving digitization in your organization, and what contribution is needed from HR and the enterprise risk management team in order to craft a cohesive digital agenda.

    Is our employee experience for managing benefits “consumer-grade”?
    Sadly, for many employees, enrolling and accessing benefits is still a frustrating experience. Over the coming years, the bar will continue to be raised. At a minimum, even if programs are highly fragmented, employers must determine what their digital approach to health, risk protection, and wellbeing programs is and then work to continuously improve by delivering a more simple, fun, and integrated experience over time.

    The challenges facing organizations today


    of HR and risk managers agree that accelerated digitization poses a serious threat to their business.


    say cybersecurity issues are likely, and 59% say these risks could have a catastrophic impact.


    of organizations spent more on HR tech during the pandemic as a result.

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