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Attract & retain talent

Three ways to engage top talent with smarter employee listening 

Stay in tune with your employees, craft compelling employee experiences and engage your workforce with smarter employee listening.

Despite the widespread use of continuous listening platforms, 42% of employees feel that their needs are not being met.

Bridging the gap between employer offerings and employee needs will take more than simply asking the right questions at the right time; it requires a multi-method approach that provides a comprehensive understanding of the employee experience. 

By leveraging insights from HR, talent, rewards and transformation, you can make informed decisions that drive positive business outcomes.

Two significant shifts have prompted the need for smarter employee listening today:

Employees expect their workplace to align with their values. If it doesn’t, they’ll make their voices heard and vote with their feet. Employees also desire a healthy work-life balance in exchange for sustainable performance. To stay competitive, employers must listen to their employees and adapt their practices accordingly.

While the fundamentals of employee listening remain the same, technology has revolutionized the way we collect and analyze data. With access to vast amounts of workforce data, HR leaders face the challenge of making sense of it all to cement their position as a strategic business partner. By combining perception data with behavioral data, organizations can drive impactful interventions. 

Mercer’s employee listening tools

A “smarter listening” approach leverages multi-method listening, backed by external expertise, for an intentional cadence of listening for maximum impact — even when budgets are tight.
  • Digital focus groups
    Crowdsource insights from your people on a wide range of topics through scalable, open and interactive dialogue.
  • Employee surveys
    From enterprise employee engagement programs to targeted pulse surveys, our solutions are designed to meet your needs, from measuring the impact of organizational changes to conducting detailed, strategic analysis. Our experts are tech-agnostic: for example, we can support implementation and advise for our tech partners, Glint and Qualtrics, as well as our own platform that supports multi-method listening across the talent lifecycle and the EVP.
  • Continuous listening
    Tap into the employee experience with ad hoc surveys, an annual census, and recurring pulses and listening programs for “moments that matter” — all optimized for fully managed and self-service platforms.
  • Preference research
    Understand what your people value — their preferences, priorities and expectations — to sharpen and personalize the employee value proposition.
  • 360-degree feedback
    Experience effortless deployment powered by deep expertise. Actionable insights highlight the way forward for individual and group development.

Measuring the employee experience and developing insights that organizations can utilize to engage talent has never been more important.

That is one of the reasons why Mercer recently welcomed Kincentric’s global Employee Engagement business. We’ve brought together the largest group of employee listening experts in the industry to help our clients better understand their workforce and enhance the employee experience.

Ilya Bonic

Mercer’s Career business President and Head of Strategy

Smarter Listening:

Three Ways to Engage Top Talent Today
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