Employee benefits and technology trends report  

Adapt. Connect. Succeed.

Delivering benefits that truly benefit in a hyper-connected world

Technology is integral to adapting at speed and transforming business processes in the face of continuous crises. It’s the foundation that underpins and future-proofs your people, rewards and benefits strategy.

As employees' expectations and experiences evolve, a forward-thinking digital benefits strategy becomes essential for organizations and individuals to thrive. Leveraging benefits technology allows employers to achieve more while minimizing administrative burden and uncertainty. It streamlines transactional activities, ensures compliance, and mitigates operational risks. Ultimately, this positively impacts employee experience and their perception of their employers.

Benefits Technology 2023 report

Is your current benefits technology helping your organization adapt, connect, succeed?
  • Data Integrity
    Over 90% of production issues can be traced back to inaccurate or unaccounted combinations of metadata. It's crucial to continually refine your data validation and monitoring practices to ensure high standards of data integrity.
  • Configuration
    We focus on ensuring Workday's optimal performance during customer updates and tailored configurations, not on software bugs.
  • Integration
    As Workday communicates with upstream and downstream systems, understanding the frequency and reasons for automation failure guides us in enhancing system reliability and pinpointing critical areas for improvement.
  • Administrative Support and Maintenance
    With everyone doing more with less, you need to determine how to replace people-centric, tactical system nurturing with new tools and technology. Automated testing solutions significantly reduce manual effort and enhance the efficiency and reliability of your systems.

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Get an in-depth look at the latest HR, benefits and technology trends.

Insights from the 2023 report

The need for benefits technology in the workplace is intensifying, and organisations across the globe are responding, with 

of HR professionals planning to increase investment in digital benefit platforms to support benefit administration and communication in the next 1-3 years.

Technology is integral to transforming businesses processes, and adapting at speed in the face of continuous crises, with 

of those with benefit tech in place saying it is effective in keeping them agile in the face of change.

It builds an intentional and authentic approach, bringing business priorities, people needs and risk management together, allowing employers to deliver on their key benefit program objectives. 

With only 59% of employees saying that their benefits meet their needs, the time to focus on impactful personalization, meaningful connections and technology to power transformation is now.

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