The EX advantage: How leading organizations turn employee experience into measurable ROI
Highlights from Mercer 2025 Employee experience (EX) & engagement survey
In 2025, social and geopolitical uncertainty is profoundly affecting employees, leading to increased anxiety and concern about job security, financial stability and the overall future.
Mercer’s Employee experience (EX) and engagement survey explores where organizations are falling short in shaping the employee experience, their investment focus in 2025, how the function is organized, challenges to ROI, and how employee listening is shaping enterprise priorities.
The research aims to understand how companies create supportive environments that boost satisfaction, productivity, and ROI.
Do EX initiatives deliver ROI?
Leaders reporting ROI from their EX investments are:
more likely to be increasing listening frequency and using real-time data
more likely to be using both survey data and passive data for predictive analytics
as likely to ask questions focused on current topics and/or local internal events
more likely to report business leader ownership and cross-functional collaboration
more likely to have EX goals on executive scorecards
more likely to link EX metrics to business outcomes
