HR service delivery study findings for HR function and HR teams 

Discover how technology and AI are pushing work forward, how they can make or break workforce experience and the ever-changing world of work. 

Mercer | Leapgen conducted their 12th consecutive HR Service Delivery study in February and March 2023, including over 300 respondents. Uncover how insights from this study may impact your organization's HR function and help identify and develop key takeaways that are relevant for HR teams in the Now of work.

Learn more about:

  • HR shared services operating principles and practices
  • Technology enabler utilization 
  • Performance measurement practices 
  • Digital experience maturity

Continue growing while being able to innovate and evolve HR Service Delivery Practices as HR functions become more digital.

HR service delivery model results

Full report sharing insights from our latest research


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