Navigating the Workday journey: Transformation through strategic AMS  

Navigating the Workday Journey — Transformation Through Strategic AMS

In the dynamic world of enterprise and human resources management, Workday serves as a beacon, guiding organizations through the complexities of digital transformation. However, the path is often a labyrinth, with intricate challenges and unexpected turns.

This is the story of Emily*, a human resources director who transformed her organization’s approach to Workday Application Management Services (AMS) from a mere support function to a strategic asset.

The Challenge:

Emily’s team was inundated with endless support tickets, routine maintenance tasks, and the pressure to keep up with Workday’s continuous updates. Their focus was always on putting out fires, leaving little room for strategic growth or innovation. This reactive approach to Workday Application Management Services is a common pain point for organizations and typically leads to inefficiencies and missed opportunities.

The Realization:

When Emily attended a seminar on the evolving role of AMS in digital transformation, she realized that AMS could be more than just a troubleshooting tool; it could be a strategic partner in navigating the Workday ecosystem. This epiphany marked the beginning of her journey towards a proactive and optimized approach to human resource and talent management.

Strategic AMS:

  • A new approach:
    Emily initiated a shift in her organization’s AMS strategy. The new approach was twofold: proactively anticipate challenges and seamlessly integrate innovative solutions. This required a deep understanding of their business processes and how Workday’s features could be leveraged to support their unique needs.
  • Implementing the change:
    The transition wasn’t easy. It involved retraining the team, redefining processes, and fostering a culture of continuous improvement. Emily collaborated closely with their AMS provider to ensure that the services were aligned with their strategic goals. They focused on analytics and user feedback to guide their efforts, ensuring that every update and customization added real value. Through this process, Emily realized that going live with Workday was just the beginning of her organization’s full digital transformation.
  • The outcome:
    The results were transformative. Emily’s team moved from being reactive troubleshooters to strategic partners. They were able to leverage Workday’s capabilities fully, improving efficiency and user experience. The organization noticed a significant reduction in support tickets, as many potential issues were addressed before they became problems.

Lessons Learned:

Emily’s journey highlights several key lessons:
  • AMS as a Strategic Partner:

    Viewing AMS as a partner in your digital strategy can unlock its full potential.
  • Proactive vs. Reactive:

    A proactive approach to AMS can lead to significant improvements in efficiency and innovation.
  • Continuous Improvement:

    The digital landscape is ever-changing. So should be your AMS strategy. The journey doesn’t stop once you Go-Live – it just begins!

Navigating the Workday journey requires more than just maintenance; it requires a strategic vision and a proactive approach. Emily’s story is a testament to the transformative power of rethinking Application Management Services. It’s an invitation to all Workday users to embark on their journey of transformation.

We invite you to share your experiences with AMS and Workday. Connect with a Mercer team member today, and let’s learn from each other and continue to transform the way we navigate our digital journeys.

*’Emily’ is a fictional character created for illustrative purposes to highlight potential AMS scenarios and solutions
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