Date & Time: Wednesday, September 17 at 10:45 – 11:15 AM PT

Location: Case Study Theater

It’s not enough to experiment with emerging tech like AI. To drive lasting transformation, you must learn to scale it for value. In this session, we explore how organizations can move beyond pilots to integrate AI across workflows, decision-making, and outcomes with trust, control, and accountability at the core. 

Key takeaways:

• Framework for Business Case: A structured approach is crucial for clearly defining the business case for AI. This includes pinpointing potential ROI and ensuring AI initiatives are aligned with strategic business objectives.
• Investment vs. Adoption Gap: Despite optimism about AI, there remains a disconnect between awareness, real investment, and full activation. Organizations need to close these gaps to fully harness the potential of AI.
• Roadmap Development: Creating a well-defined roadmap for AI initiatives helps organizations prioritize projects, allocate resources effectively, and assess impact over time.

Date & Time: Wednesday, September 17 at 11:30 AM – 12 PM PT

Location: Case Study Theater

True transformation depends on the infrastructure beneath it. Learn how to architect your HR Technology ecosystem to support continuous change, enable decisions, and deliver connected experiences across the enterprise.

Key takeaways:

• Infrastructure Assessment: Organizations must evaluate their current systems to identify gaps that could hinder AI integration and advanced capabilities, focusing on data quality and system interoperability.
• Scalability and Flexibility: Building a scalable technical architecture is vital for future-proofing HR, allowing for the integration of advanced AI capabilities as they evolve.
• Security and Compliance: Ensuring security protocols and compliance measures is essential when implementing AI into HR functions to safeguard sensitive employee information.

Date & Time: Wednesday, September 17 at 2:45 PM - 3:30 PM PT

Location: Oceanside D Ballroom

In an era of profound disruption, the CHRO is no longer a back-office operator—they are now a front-line architect of business transformation. Join Jason Averbook, Mercer’s Global Leader for Digital HR Strategy, in a powerful conversation with Adam Holton, CHRO of GE HealthCare, and Patricia Frost, Chief People and Places Officer at Seagate Technology, as they explore the rapidly shifting role of HR leadership in the age of AI. This panel will dive into what it truly means to lead with an "AI-first"mindset, how HR is being reimagined as a strategic driver of value, and whether the traditional HR function—as we know it—will even exist in the future.

Holton and Frost bring uniquely transformative perspectives, grounded in their military backgrounds and decades of business leadership, to tackle pressing questions about the CHRO's evolving playbook. From reshaping talent strategies using predictive insights to embedding ethical AI across the enterprise, these leaders will share how they’re actively building future-proof cultures, capabilities, and operating models. Together, they’ll unpack how the CHRO of 2030 must think—and act—very differently: as a digital strategist, culture catalyst, and AI translator. This session is a must for HR and business leaders looking to understand what’s next and how to lead through it.

Date & Time: Thursday, September 18 at 11:00 – 11:30 AM PT

Location: Case Study Theater

Transformation can’t live in silos. This session breaks down the new multi-stakeholder model for delivering AI-powered change – where HR, IT and Finance co-create value through integrated governance, shared accountability, and speed.

Key takeaways:

• Customer-Valued Outcomes: An AI-powered operating model shifts from a focus on the activities HR, IT and Finance have always done to the outcomes we can drive that our customers truly value.
• Human-Machine Teaming: AI brings with it a new age of human-machine teaming; we must invest in developing the technology while simultaneously focusing on enabling the human to create real competitive advantage.
• From Knowledge to Wisdom: As AI democratizes knowledge, wisdom becomes more important than ever. HR leaders must move beyond our traditional roles providing information and services to expert strategists and guides. 

Date & Time: Thursday, September 18 at 11:30 AM – 12 PM PT

Location: Case Study Theater

AI is only as smart as the data behind it. We’ll explore what it means to be “data fit” in a dynamic world – from adaptive governance to real-time agility – and how to unlock the full intelligence of your organization.

Key takeaways:

• Data as an Asset, not a Liability: In the age of intelligent enterprises, messy, outdated, or incomplete data doesn’t just slow you down, it creates risk. Data fitness requires constantly auditing, curating, cleansing, and contextualizing data to fuel trustworthy, enterprise-grade decisions.
• Adaptive Governance: Rigid data policies stifle innovation. Smart organizations are shifting from compliance models to dynamic data governance where quality, access, ethics, and accountability evolve with the technology and the business.
• Design for Change: To power AI, workforce strategies, and agile decision-making, data systems can’t be designed for static reporting. They must support real-time signals, personalized experiences, and interoperable platforms. Data should respond, not just report.

AI-Powered Talent Mobility and Skills Development

What we’ll cover: Explore how AI improves employee experience and personalizes talent development. Mercer collaborates with clients to create a digitally enabled workforce that uses AI to nurture individual potential; personalize career paths, experiences and benefits; and scale skill development. We’ll show that AI is essential not just for operational efficiency but also for empowering employees and driving business success.

What we’ll do: Walkthroughs of AI-powered talent planning, career development tools, personalized skill-building systems and assessment tools. Highlight how Mercer’s strategy and advisory services enable organizations to put people at the center of their digital transformation through technology.

We’ll walk the show floor and intro 3-5 vendors for use cases in action!

Smart HR Operations: Turning Data into Insights into Decisions

What we’ll cover: See how Mercer uses data analytics and artificial intelligence to deliver actionable insights for HR leaders. Demonstrate how data-driven decision-making is transforming performance management, talent acquisition, and employee engagement.

What we’ll do: Showcase real-time data analytics with guided commentary on how Mercer helps clients implement AI to make smarter, faster decisions around talent and business needs.

We’ll walk the show floor and intro 3-5 vendors for use cases in action!

Putting AI to Work for You: Driving Transformation Across the Enterprise

What we’ll cover: This stop shows AI supporting key transformation activities, including design, automation, change management, communication, and leadership. Mercer demonstrates integrating AI as a strategic partner to enhance efficiency and drive transformation. The focus is on using AI to empower leadership, improve decision-making, enhance communication, and enable smarter automation, helping organizations remain competitive and resilient in a fast-changing business environment.

What we’ll do: Attendees will engage with live demos showing how AI is used to optimize transformation activities, like designing new business processes, automating workflows, communicating change initiatives, and supporting leadership decisions. Mercer will illustrate how AI tools work alongside human expertise to facilitate smooth, effective transformation.

We’ll walk the show floor and intro 3-5 vendors for use cases in action!