Challenges       |       How we help       |       Insights       |       Experts       




84% of employers are set to rapidly digitalize working process, including a significant expansion of remote work.


34% of CEOs aim to focus on productivity through technology and automation.


Only 4% of HR teams believe they deliver an exemplary employee experience.    



  • Offering a consumer-grade colleague experience — including digitalizing health and well-being offerings and harmonizing HR digital processes and technologies
  • Redesigning for more cost-effective, flexible work practices, distributed working and digital collaboration
  • Building a culture based on trust that sustains digital transformation objectives


A more sustainable, consumer-grade digital employee experience

As they prepare for the future of work, most organizations have already embarked on their digital transformation journeys. 

This digital journey has accelerated exponentially over the past two years as the pandemic rapidly pushed processes online and into the cloud. In response, leading employers are adding new digital platforms for everything from connecting and collaborating at work to accessing benefits and digital health solutions.

The expectations are high. Organizations must be strategic and make sustainable, consumer-grade choices precisely aligned with their business and people strategies.  Leading with a digital-forward employee value proposition not only helps companies stay agile, it also provides a better-quality employee experience overall — helping to attract and retain talent. And while many employees are digital ready, others will need support in adapting to these new technologies.

Mercer helps clients successfully navigate an entire ecosystem of technology solutions — from advisory, design, deployment and optimization to change management.

Evaluate your business needs

Technology alone does not drive change. Approach technology through a people lens, including your unique business needs and environment, and create a digital transformation for your workforce.

Create digital services strategies

Get a handle on the entire breadth of services — including Workday, Mercer Belong® and Application Management Services (AMS).

Deliver effective, engaging solutions

Efficiently deliver solutions with a user-centric approach — guaranteeing engagement and an amazing user experience. Solve issues and mine intelligence from your data with AI and machine-learning tools.

Ease administrative burdens

Leverage digital platforms and capabilities that make it easier for you to eliminate administrative burdens in daily work, and improve productivity, user experience and engagement.

Implement change management 

Mercer’s strategic change management methodology draws on six distinct dimensions of strategic change. Use them to design and implement initiatives that will ensure the success of any transformation.

Optimize technology

As business processes change, existing platforms can be refined. Reviewing and optimizing technology configuration enhances the return on investment.


Digital transformation: Featured solutions 

Our experts 

Julie Humphries

Julie Humphries

US & Canadian Leader, Digital Solutions, Mercer 

Julie is the US and Canadian Leader for Mercer Digital Solutions, helping clients realize their digital futures. With deep expertise in HR transformation, financial management and technology implementation, Julie helps clients with all facets of their transformation to Workday or ServiceNow platforms.



Pete Maxwell

Pete Maxwell 

United States & Canada Growth Leader, Mercer Digital

Pete brings more than 20 years of experience in software and services sales, software implementations and project management. His experience has allowed him to coach and guide customers on how to make true transformation occur within their organizations. Pete’s knowledge and understating of the ERP landscape has enabled him to help customers understand the best technical solution for them to achieve their overall business strategy goals.



Eric Chuet

Eric Chuet

France Digital Solutions Leader, Mercer

Eric joined Mercer through the acquisition of the company he co-founded. He leads Mercer’s Digital Solutions practice in France as a partner, providing digital services to help companies transform their human resources and finance functions. Eric is part of the European Leadership Team of the Digital Solutions practice.

Connect with our experts to find out more.