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  • Aligning leadership and inspiring commitment
  • Establishing future-state clarity and consistency
  • Understanding and accounting for both the logical and emotional aspects of change


Deliver stronger performance during change  

We are in a time of extraordinary, consistent change. The pressure to adapt, both professionally and personally, is constant. In fact, according to Mercer’s Global Talent Trends, 97% of organizations are planning significant transformation this year.


Creating a clear and shared vision makes all the difference for organizational change.


Companies with effective change management strategies and plans outperform their competition across many important financial indicators — delivering stronger performance during times of disruption or transformation.


Create sustainable change

Effective change does not happen by accident. It depends on the implementation of thoughtful change strategies, and on people — from leaders to front-line employees — understanding, embracing and activating the change.


At Mercer, we deploy five levers — throughout the change management process — to create sustainable change. We:

Creating a shared vision makes all the difference for organizational change

Our change management approach will enable you to:

Create understanding

Help people in your organization understand the nature and necessity of change by involving them in the process and journey from the beginning.

Inspire commitment and excitement

Create commitment and excitement so that people want to be part of the envisioned future state. Focus simultaneously on the logical and emotional aspects of change — both of which impact our decisions and behavior.

Make change happen

Achieve a successful transformation by making change feel tangible and, real for all your employees. Provide clear communication to reinforce your message, and monitor the experience to ensure accountability and sustainability.


Our experts 

Kai Anderson

Kai Anderson

International Workforce and Organization Transformation Leader, Mercer

Kai joined Mercer through the acquisition of his company and now leads Mercer’s international business transformation services as a partner, consulting with executives across all industries to master their transformational challenges. Kai is a recognized keynote speaker and author of books and other publications on transformation and people management.



Craig Johnson

Craig Johnson

Partner, Mercer

Craig’s responsibilities include leading change communication projects, specifically in the areas of transformation, total rewards, talent, wellness, and mergers and acquisitions (M&A). Craig also leads large, complex change communication assignments for HR technology (for example, global HR portals and topical-based HR websites) and implementation of administration platforms (for example, Workday, UltiPro, etc.) as well as M&A. He also co-leads Mercer’s Technology Change Management Team and is a member of the broader Career Change Team.



Edwin Seah

Edwin Seah

AMEA Change Management Leader, Mercer

With a professional background in consulting and marketing communications, Edwin works with companies undergoing transformation to ensure that change initiatives obtain the interest, buy-in and support from their stakeholders. He has led the development and operationalization of multiple engagements across Asia-Pacific, where he infuses strategy, leadership, culture, learning and communications alongside the change process to ensure its success.

Cynthia Wenzel

Cynthia Wenzel

Central Europe Change and Culture Transformation Leader, Mercer

Cynthia has more than 20 years of experience as a trusted advisor in change, with a strong focus on culture transformation, strategy execution and internal communication. As a member of the Central Europe Career Leadership Team, she advises national and international clients in transforming their organizations. Cynthia started her career as an HR line manager based in Frankfurt. After eight years in various people functions, she switched gears and joined the consulting family of Mercer | Promerit in 2012.

Connect with our experts to find out more.