Let's talk about how we can advance better health for everyone
Everyone deserves access to health care. It supports prosperity – not only for individuals, but for organizations and societies everywhere. We know that everyone has different needs to be healthy. To improve health outcomes, health care should be equitable, offer quality affordability and access to the care you need, when you need it.
We have an opportunity – right now – to design what the future of health care access looks like. By thinking innovatively, and deploying emerging technologies to age-old issues, we can positively disrupt the health care system and create a more equitable and accessible future.
Kate Brown

Leader, Center for Health Innovation, Mercer

Everyone deserves access to health care.

It supports prosperity – not only for individuals, but societies everywhere.

We know that everyone has different needs to be healthy. To improve health outcomes, health care should be equitable, offer quality, affordability and access to the care you need, when you need it.

At Mercer, we support our clients with benefit strategies that are designed to provide quality and equitable care to their employees. But we have a greater mission: to help ensure that all humanity, across gender, race, age and socioeconomic status have access to high-value care.

Read on to learn how access is the driving force of our current focus, including:

  • Employers – How employers should be thinking about providing health care access to their workforce.
  • High Value Care – Identifying quality and Offering access to care that offers superior quality, efficiency, affordability and health outcomes.
  • Virtual First Care – Virtual access to care.
  • Access in Action: DEI – Learn how the principles of health care access apply to common HR initiatives, including diversity, equity and inclusion.

Healthy companies are built by healthy people.

Employer health plans continue to evolve. Over the years, the richness of benefit plans has decreased as costs have increased. This is a result of employers attempting to strike a balance between conforming to corporate budgets that cannot absorb additional cost growth, while still providing benefits that meet the needs of their employees. If you can manage to control costs while continuing to offer benefits, it’s traditionally considered success.

But have those cost-controlling measures actually been successful?

The reality is that these cost adjustments have negatively impacted the health and well-being of employees, which, over an extended period, erodes the success of the very business that sought to cut costs. As benefits are cut to save costs, employees are less satisfied and less healthy. This reduces productivity and engagement, which in turn lowers corporate profitability, which causes the company to look at even further reductions in costs. It becomes a reinforcing negative cycle.

COVID-19 has forced business and HR leaders to open their eyes to the reality that the health of their employee population directly corresponds to the health of their business. And without a strategic focus on the health of your employees, your business will stumble and fail.

Mercer can help you see where you may need to do things differently and take advantage of new directions.

Equipping every person to access high-quality care.

For years, there’s been discourse about how our health care system needed to change – to become more affordable, more accessible, more equitable.

Ultimately, the type of health care you get matters. Access to health care with low value is meaningless. Access isn’t just about ability to get services from a brick and mortar or virtual care provider, it also has a strong correlation to cost. If an employee has coverage, but the out-of-pocket expenses associated with care exceed their ability to pay, that care is not truly accessible.

The best care meets individual needs and offers superior quality, efficiency, affordability and health outcomes. That’s high-value care.

27% of employees are not confident they can afford the healthcare their family needs
HOD 2021

Swipe right for the future of health care.

We’re changing the conversation around health care. The way you access care, who provides it and the interventions that are used are all evolving. With our focus on value as a core component, we help employers offer new options that lower cost while improving quality. Virtual First Care is the future of health care and will soon be integrated into our day-to-day life, offering a positive impact on both organizations and individuals.

Virtual First Care provides patients with access to medical care, accessed digitally and guided by clinicians. Individuals benefit from more control and are empowered to personalize their care in ways that honor they time, prove cost-effective and convenient.

8 out of 10 employees intend to keep using digital health help them find healthcare support and self-manage conditions
HOD 2021

The variety of choice of access points is a critical talent attraction variable that organizations must consider when setting their talent management strategies. Part of that value proposition you offer to employees is your health and benefits program. Key within that is access to affordable, quality healthcare that meets their needs. But it’s not limited to just meeting their needs. It’s also about meeting them where they are – and ensuring that the access available is convenient and fits within their daily life.

For some, this means in-person access to traditional healthcare providers. For others, it means care that’s delivered virtually. Still for others, care provided in the home and facilitated via remote patient monitoring may be most appropriate.

Taking action on healthcare for everyone

Attracting and inspiring talent by enhancing the employee value proposition

29% of employers state that "Insufficient compensation and/or benefits package" are "causing difficulty in recruiting workers.1

Helping you get there by:

  • Enhancing the EVP
  • A more digital experience
  • Engaging gig workforce

Ensuring business resilience by managing costs and addressing mental health and presenteeism

42% of employees "see the opportunity to have a video chat with a therapist as highly or extremely valuable.2"

Helping you get there by:

  • Judiciously managing health and benefit costs
  • Addressing employee mental health
  • Reducing absenteeism

Certifying measurable and reportable progress on DiversityEquity, and Inclusion

The percentage that white employees earn in weekly wages compared to black employees.3

Helping you get there with:

  • Holistic well-being solution
  • Talent management of under-represented groups
  • Support for caregivers
  • Inclusive benefits

Redesigning for more flexible work practices, distributed working and digital collaboration

~90% of organizations are planning to implement post-pandemic changes to flexible working.4

Helping you get there by:

  • Redesigning for more flexible work
  • Digitalizing your health and wellbeing offerings
  • Offering a more digital experience

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