Labor relations: Enabling your contract to achieve business results
Employee experience is the critical fiber that weaves the fabric of the workplace. In an already complex landscape of flexible working, technology enhancements, evolving social pressures and organizational competition businesses are looking for every tool, tip and solution to be successful.
For an employer with the additional layer of a labor relations environment, the need for unique set of tools is even more significant. At Mercer we understand these complexities and have the means to support these organizations through our experiences, expertise and research.
Labor Relations (LR) has been an integral part of the business landscape since the 18th and 19th Century. Organizations representing workers began in order to improve many working conditions that are no longer factors in today’s environments. However, the relationship between companies and representing bodies are no less important to the success of strategic business efforts today.
Today the pressure on organizations to improve their Environmental, Social and Governance (ESG) investment is at the forefront. LR is stepping back into the spotlight by embracing this opportunity to defend these new employee conditions.
An organization’s approach to navigating the LR landscape can have a significant impact to their employee experiences including employee attraction, recruitment, retention and commitment.
At Mercer we believe that approaching the LR landscape including negotiating agreements with a fair and consistent approach can pave the way for continued positive relationships.
By utilizing employee feedback measures, market data and well-planned approaches organizations can remove the unnecessary emotional responses and create a cooperative long lasting relationship with mutual benefits.
of Americans approve of Labor Unions, the highest level of approval in over 57 years according to Gallup’s annual Work and Education Poll
of younger Americans between the ages of 18-34
of people with incomes under $40,000 a year
The Mercer approach
Mercer has a unique approach to helping its clients build comprehensive and impactful employee experiences. For us, it’s about combining economics and empathy. We take industry and market insights, and apply analytical rigor to develop a clear view of the future outcomes for your organization and your people.
We know that the employee-employer relationship is complex and that an adversarial approach to Labor Relations is not conducive to achieving results. If an organization focuses only on the process and requirements, it is missing a significant opportunity to make lasting positive impacts.
Leveraging our deep understanding of the complexities of HR and LR, we work closely with our clients to identify the current state and the areas of opportunity. Using a multi-dimensional assessment, which includes quantitative data analysis and benchmarking, combined with our agile methodology, allows us to be perfectly in step with our clients’ unique needs. And importantly, our people-centered approach considers the interactions and experiences that will drive the desired organizational outcomes.
Our teams have the tools, deep knowledge and experience to evolve your employee listening strategy and programs. Combining over 50 years of employee experience research with the latest in the science of employee engagement and change management, our experts help deliver strategic listening programs that enhance the employee experience and drive organizational performance.
