Scaling empathy: A human centric approach to being digital
As organizations rethink what it means to be digital and begin designing to put people first, we’re experiencing a revolution in the world of work.
While technology continues to revolutionize businesses, we're recognizing that true digital transformation must be human-centric. This chapter of The Human-Centric Enterprise, developed by Mercer and Thinkers50, delves into the intersection of technology and humanity in the modern workplace. Here, Jason Averbook navigates the blending lines between B2C and B2B and demonstrates how a culture of empathy can revolutionize the world of work.
Eight practical tips for being digital
This chapter provides ideas for on how to cultivate digital competence, adapt to the constant flux of the business environment and embrace the journey toward a more empathetic, human-centered digital future. Jason offers eight practical tips:
- Distribute authority, and enable employees
- Invest in and cultivate digital competence
- Have confidence in your digital commitment
- Hold everyone accountable for data fitness
- Practice radical simplicity
- Use value thinking to make smart, proactive decisions
- Use a network orientation that includes more stakeholders
- Understand that changefulness is the new normal
Taking a human-centered approach to digital transformation means organizations must think hard about how to integrate empathy at scale into their digital strategies.
A conversation with Jason Averbook
Global Lead on HR Transformation and AI