Employee Engagement: Why CEOs are worried | Mercer

Talent Strategy

Employee Engagement: Why CEO’s are worried

"Most companies have it all wrong. They don’t have to motivate their employees. They have to stop demotivating them."

David Sirota, Founder, Mercer-Sirota and Co-author The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want (Wharton School Publishing, 2005) for HBR, Jan’05

Employee Engagement impacts and drives business performance. No surprises then that engagement is arguably the #1 workforce metric CEOs worry about. If approached in the right way, employee engagement can be more than a workforce metric. It can be a powerful tool for leaders to raise performance and drive improvement. So it is about time we stop treating it as an end in itself and start focusing on real insight. The work place is constantly evolving and with the advent of new technology, many organizations are finding that the ‘employment deal’ is undergoing a transformation.

What really drives Employee Engagement?

In addition, our research finds that the vast majority of people join an organization enthusiastically ready to perform. They are eager to do their best and they are open to the needs of their new employer. But very few organizations are able to maintain that level of employee engagement, even after only six months. Why? The fact is that in many organizations it is management that “de-motivates” workers.

Engagement is a challenge because measuring it and affecting it requires a holistic understanding of the organizational dynamic. Simply put, “to engage” is a verb! It requires the commitment of workers and management, alignment with values and goals, the perseverance to pursue excellence and an energetic involvement of all in the company’s mission. Levels of engagement may be impacted by something as big as culture or as unique as the behaviors of an immediate manager. Assessments must be carefully constructed to enable real action.

How to ensure that your employees are bringing their best to the workplace

As specialists in organizational research since 1972, Mercer-Sirota has advisory capabilities and technologies that span all aspects of the employee experience, including engagement, team effectiveness, leadership and culture. Combined with advanced analytics and data mining tools, Mercer-Sirota’s surveys help clients get real-time insight from engagement data. Mercer-Sirota then delivers insights to CHROs that identify where leaders, employees, strategy and culture are misaligned, uncovering hidden factors that drive performance and support positive change. Please click here to learn more about Mercer | Sirota’s approach to Employee Engagement.

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