Reinvent with HR transformation
Use HR transformation to drive organizational change
feel they are currently in an employee-centric labor market
say they have a skills gap or expect to have one within 2–5 years
anticipate current talent models will struggle to meet demand
feel AI will radically change how HR operates in the future
Seize opportunities grounded in solid people strategies
Aligning people strategiesHR needs to become a trusted advisor and partner for the business, driving change and securing a seat at the decision-making table.
Reshaping and digitalizing the people functionIt’s time for HR to reshape its service portfolio and design processes that cater to the specific needs of customers to create tangible business impact and emerge as a relatable, proactive, forward-thinking and agile function.
Reimagining HR roles to upskill and reskill for todaysthe ‘now’ of workWith evolving responsibilities and ambitions, HR needs to rethink new and adapted roles and build the right supporting digital capabilities.
Generating valuable insightsPeople analytics can empower HR to make informed, data-driven decisions and provide insights to shape and influence business outcomes.
Mercer’s HR transformation philosophy
When it comes to transforming the people function, there is no “one size fits all.” Although many organizations face similar challenges — and may be trying to find similar answers — no two organizations are identical. How we reach the aspired-to status is a different journey for everyone. Therefore, it is crucial to know your business, your customers, your vision, your portfolio, your footprint and your HRIT landscape to listen, understand and then design an organization-specific HR transformation to match your culture and generate sustainable benefits.
We believe the HR function is ready to step up to provide tangible business outcomes and data-driven advisory solutions. Through radical simplification of processes and policies, as well as new opportunities for generative AI and automation, the transactional work of HR should not be higher than 25%–30%. This will allow the people function to elevate its core tasks, delivering outstanding services to drive talent attraction, retention, productivity and engagement. In addition, HR needs to build the capability for true strategic advisory as the leading authority on all things people. By embracing digitalization, making work more frictionless and orienting itself toward outstanding employee experience, HR will create a shift that can unlock the full potential of the people function.
We follow a human-centered and multidimensional approach to transformation. Everything we do is centered around humans — putting the focus on the needs of the entire workforce as customers of HR. All services, processes and the HR setup are designed around them.
Rethinking how to better design and deliver services starts with purpose. Each of the related dimensions (strategy, content, process, organization, technology, etc.) influences and affects the others. Strategy guides decisions, and changes are likely to influence how technology is applied and how the organization is delivering services.
How Mercer can support your HR transformation journey
HR vision and strategy roadmapKnow where you are today and how best to move forward. Create a map for your future HR vision and strategy to transform your HR content, processes, organization and technology.
HR Target Interaction Model and operating modelBuild an effective and future-proof HR operating model. We help you create an HR Target Interaction Model (TIM) to meet the strategic objectives of the organization and unlock the employee experience.
HR process designCreate exceptional and efficient HR processes and services. Use design, automation and radical simplification to build state-of-the-art HR practices to foster outstanding employee experiences along the moments that matter.
Digital deploymentReimagine a digital strategy starts with our Digital Equation for Success - Mindset/Vision, People/Audience, Process/Journey and then technology. It's a conscious shift from doing technology projects to becoming a digital function. With unbiased advisory, a digital mindset and customized consulting, this is how we change the way the world works.
Talent acquisition, learning and performance managementDrive talent attraction to ensure you’re bringing in the best talent. We help you set up your employee value proposition, recruiting process, organization, and technology to attract and retain employees who are critical to your future success.
Future HR skillsUpskill your HR teams to build strength for a successful future. Mercer Learning collaborates with leading content providers to offer the best scalable, digital learning solutions customized to meet your HR upskilling requirements.
Digital implementationImplement a variety of solutions with in-house resources. We partner with an array of providers to select the best solutions for our clients’ individual needs. Our recommendations are impartial and not biased toward any specific vendors.