Mitigating staff turnovers and budget overruns post-Workday deployment 

A guide to leveraging AMS for long-term success

In today's dynamic business landscape, organizations are constantly striving for efficiency and adaptability. Workday, a leading provider of enterprise cloud applications, has become the go-to solution for Human Capital Management (HCM), Financial Management, and other vital functions. While Workday's deployment offers significant gains, it's not uncommon for companies to face challenges like staff turnovers and budget overruns post-implementation.

This article delves deep into the pain points and offers strategic solutions through Application Management Services (AMS), creating a robust, client-centric roadmap for your Workday journey.

The Pain Points: Staff Turnovers and Budget Overruns

Staff Turnovers

  • Knowledge Drain: Staff turnover can result in loss of domain expertise, leaving a gap that new employees must fill.
  • Reduced Productivity: Adapting to a new system like Workday can be overwhelming for new hires, affecting overall productivity.

Budget Overruns

  • Unexpected Costs: Ongoing maintenance, upgrades, and customization can inflate initial budget estimates.
  • Resource Allocation: A mismatch between available resources and actual needs can cause budget overflows.

The AMS Solution

Knowledge Retention

  • Documentation: AMS helps maintain a knowledge base for recurring issues, aiding in quicker problem resolution.
  • Skill Augmentation: Specialized AMS teams can fill the skill gap, ensuring continuous improvement.

Budget Optimization

  • Predictive Analysis: AMS tools can anticipate issues before they escalate, helping in budget planning.
  • Cost-Efficiency: Outsourcing AMS functions can be more cost-effective, freeing internal resources for strategic initiatives.

Practical Tips for Seamless Workday Management

  • Regular Audits: Periodic reviews of Workday's configurations and customizations.
  • User Training: Ensure that the user training materials are updated and easily accessible, with additional resources to help with clarity as needed.
  • Governance Model: Establish a clear governance model for Workday management, specifying roles and responsibilities.

Why Choose Mercer as Your Workday AMS Partner?

Leveraging AMS to mitigate post-Workday deployment challenges can be a game-changer and requires more than just "flipping a switch." It calls for a partner who can provide deep insights, strategic alignment, and innovation at scale. Mercer, a global leader in HR consultancy and Workday services, offers:
  • Holistic Workforce Strategy:
    Beyond basic AMS functionalities, Mercer integrates workforce planning, talent management, and employee experience, ensuring that your Workday system is not just managed but optimized for human-centric success.
  • Data-Driven Decision Making:
    Mercer's proprietary analytics tools go beyond standard reporting. By leveraging AI and machine learning, we offer predictive insights that can preempt challenges and create opportunities, truly elevating your Workday capabilities.
  • Global Localized Support:
    With Mercer's global footprint, enjoy round-the-clock support that understands local compliance and cultural nuances. It's global reach with a local touch, ensuring seamless operation wherever your business is.
  • Continuous Innovation:
    In a fast-evolving digital landscape, staying static is not an option. Mercer offers a roadmap for Workday feature adoption and helps your team stay updated with quarterly releases, so you're always a step ahead.
  • Collaborative Partnership:
    Mercer believes in co-creation. Our agile approach involves client teams in the decision-making process, ensuring solutions that are tailored to your unique business needs and not a one-size-fits-all package.
  • Sustainability Focus:
    We look at technology as an enabler for building a sustainable business. Our Workday AMS services incorporate best practices that improve your social and environmental impact while optimizing ROI.

Mercer is not just another AMS provider; we are your strategic partner in realizing the full potential of your Workday investment. From humanizing technology to predictive intelligence and sustainable practices, Mercer brings an unparalleled range of expertise and value-added services to your Workday ecosystem.

For more information, contact Mercer Digital’s Workday AMS team today!

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