Effective employee communication

The gap between company messaging and employee understanding can be wide. Let Mercer’s communication consultants help you simplify the complex and engage your greatest asset—your people.

How we help with employee communication strategy

Mercer’s communication consultants understand the people challenges faced by companies of all sizes. We:
  • Understand your needs
    We get to the heart of your employee communication needs and then guide you to the right solutions for your goals, priorities and people.
  • Manage the end-to-end process
    We manage the full process of implementing communications, from strategy and development to results tracking and we provide consultative guidance to ensure success.
  • Offer comprehensive and effective solutions
    Our solutions are designed to deliver effective communication, support a positive employee experience and enhance your brand and talent management strategies 
Organisations with effective change management strategies and engagement plans perform significantly better than the competition and deliver higher performance during times of change.
Employee engagement
Gather critical insight into the needs of your workforce to optimise your employee value proposition.

Digital communication and the employee experience

How do you capture your employees’ attention and keep them informed, engaged and invested in your company’s mission? With so many channels for employee communication—email, mobile apps, text messaging, blogs, websites, social media and face to face—you need a strategy that ensures the right messages are delivered in the most effective way. 

Using high-impact communications built on the newest digital technologies, Mercer helps companies make meaningful connections with employees about their careers, benefits and well-being—wherever they are, on any device.

Our employee communication consulting services include:

  • Employee communication strategy and interactive multimedia development
  • Change management planning and communication to ease big transitions or drive behaviour change
  • Employee value proposition analysis and development to support the employee deal, driving engagement and retention
  • Consumer-grade digital communications supported by cutting-edge tools
  • Portal and service delivery consulting
  • Branding and platform design
  • Content architecture and consulting
Perhaps you’re transforming your workforce, navigating a merger or acquisition, switching to a new HRIS, such as Workday, or sharing benefits plan changes during open enrolment. Some organisation changes are bigger than others. No matter the scope, Mercer can help.
Employee engagement
Enhance experiences, unlock performance, and empower change with a strategic employee listening program.

Our employee communication solutions

  • Communication and engagement strategy

    We create timely, targeted and engaging employee communications that drive awareness and action, deliver a positive employee experience and build a strong and inclusive culture.
  • Change management

    Mercer helps clients effectively plan and execute change in a way that creates a shared understanding of the future vision and inspires buy-in from all levels of the organisation.
  • Employee experience insights

    Our employee listening tools and services help organisations measure, understand and inform the employee experience—and drive positive business outcomes.
  • Mercer Belong® portal

    Mercer Belong® overlays an experiential platform to your HRIS, vendor sites and intranet, connecting employees to their total rewards in meaningful ways—anywhere and anytime they need.
  • Virtual benefits fair

    Our Virtual Benefits Fair tool is an interactive, self-paced experience that connects employees directly with their benefits during open enrolment, onboarding and more. 
  • BetterDays mental wellness web app

    Support your employees with an engaging online experience that delivers best-practice content on mental health, interactive activities and access to needs-based resources. 
Employee engagement
Interpret the results of your employee engagement survey by comparing them to others.
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