Generative AI is swiftly and dramatically changing how we work learn and create 

Embracing generative AI through experimentation and learning offers considerable advantages, including higher efficiency, increased productivity and an improved customer experience.

With the launch of ChatGPT and other generative AI tools, AI and its impact on work has made media headlines and moved to the forefront of business agendas.

Generative AI is reshaping the future of work by automating complex tasks, enhancing productivity and unlocking new realms of creativity. Its ability to generate novel ideas, assist in problem-solving and streamline workflows empowers professionals across industries to focus on higher-value work, allowing them to find better solutions faster. Companies will experience efficiency boosts, leapfrog innovation and realise quality improvements across all functions — if they adopt it fast enough.

As we enter a new age of generative AI, you can find ways to use it that help you add value, maximise business impact and avoid potential pitfalls. But it requires a deliberate, intentional approach — considering the implications for your people when deciding how to use generative AI will be key for acceptance and adoption.

If you want to get the most out of generative AI, know that humans plus AI deliver the real advantage. Generative AI’s true strength lies in augmenting (not replacing) employees’ work.

Five critical questions on leaders’ minds:

  1. How can we integrate generative AI into our business model in the most effective way?
  2. What are the risks and benefits of using generative AI?
  3. How will generative AI reshape current roles and the skills needed for success?
  4. How can we help our employees navigate the disruption brought by generative AI?
  5. How will generative AI impact HR?

How Mercer can help

Transformation is more than just implementing technology; the fanciest tools and technology in the world achieve nothing without people, meaningful interactions and practices.

Companies that lead with the work — instead of the technology — are better equipped to ensure the optimal combinations of humans and automation. Those companies see where automation can best substitute highly repetitive, rules-based work; where it can augment human creativity, critical thinking and empathy; and where it can create new human work.

As AI permeates different types of work in an organisation, having the tools and capabilities to deconstruct jobs into tasks, redeploy them to the best option (human or AI) and reconstruct new, more impactful jobs will be critical. Developing leaders who can approach work automation with a humanistic perspective — versus a technical one — will also be essential.

As the global leader in people consultancy, Mercer is uniquely positioned to help. Our evidence-based approach enables you to navigate the far-reaching impacts of generative AI on your company’s work and workforce.

We understand the effects generative AI has on the work of organisations. Because we know the work of companies and the problems they are trying to solve, and because we have extensively used and tested the technology, we can help you apply generative AI to yield more beneficial outcomes. Whether you want to use generative AI to unlock productivity gains, enhance the employee experience or transform your HR service delivery model, we can help. And if you’re looking for vendors with generative AI capabilities to help you realise more value and impact, Mercer can provide the support and guidance you need.

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