Design an employee experience fit for the new shape of work
As the employer–employee relationship shifts, designing an employee experience that’s curated, sustainable and attuned to the new shape of work is…
Future-fit employee listening
A smarter approach to listening with actionable insights for the moments that matter. Combine robust listening tools with Mercer’s extensive normative database, adaptive approach and deep expertise across HR, reward and transformation to evolve the employee experience.
Stay connected to what matters to your people
Whether it’s issues related to Good Work, pay transparency, diversity, equity and inclusion, or sustainability, employees have found their voice on what matters to them. And they expect employers to come off mute in the same way.
Workforce listening opens up this dialogue, helping employers stay in tune with their employees, craft compelling employee experiences and intentionally engage with their workforce. Yet 42% of employees (a percentage that has more than doubled since 2022) say their needs are not being met.
Organisations are trying to nurture an engaged workforce with the will and skill to transform, yet 42% of employees say that their employer is not meeting their needs (significantly worse than the 19% in 2022).
Addressing persistent unmet needs starts with employee listening. But moving from insight to action requires making the right connections throughout the employee journey. Only then can employers meet people where they are and create a thriving workforce for the future.
Employee listening challenges facing employers:
- Low or declining employee engagement levels
- Keeping people productive and connected when working flexibly
- An abundance of listening data but no clear strategy
- Employee investments falling short of achieving the desired impact
- A lack of actionable insights
- Low participation in listening or improvement activities
- Inefficient processes/technology acting as a barrier to listening activities
- Low data quality due to focusing too much on achieving high participation rates
Engaging employees with future-fit listening:
Why use Mercer’s employee listening solutions?
Move the needle with multi-method employee listening
Our approach keeps the bigger picture front of mind while staying close to the details, including different listening tools, the frequency of listening and the governance behind a scalable strategy. This concept is grounded in the reality of business priorities and people’s needs while maintaining an adaptive and flexible approach.
The multi-method employee listening framework is based on discovering how is the listening strategy aligned with business priorities, designing a method, developing it as part of a programme and deploying it with measurable actions.
The approach sets the foundation for
| Exploring emerging issues | Conducting deeper analysis | Gaining scalable insights | Measuring fixed concepts |
|---|---|---|---|
Exploring emerging issues Detailed data to pull apart thorny issues and make them more understandable. |
Conducting deeper analysis Deep analysis to understand the nature of an issue and how it is emerging. |
Gaining scalable insights Data to understand the prevalence of an issue - and when and where it occurs. |
Measuring fixed concepts Monitoring and improving on the issues you are already familiar with, backed by a clear taxonomy. |
Mercer’s employee listening tools
A “smarter listening” approach leverages multi-method listening, backed by external expertise, for an intentional cadence of listening for maximum impact — even when budgets are tight.
-
Digital focus groupsCrowdsource insights from your people on a wide range of topics through scalable, open and interactive dialogue.
-
Employee surveysFrom enterprise employee engagement programmes to targeted pulse surveys, our solutions are designed to meet your needs, from measuring the impact of organisational changes to conducting detailed, strategic analysis. Our experts are tech-agnostic: for example, we can support implementation and advise for our tech partners, Glint and Qualtrics, as well as our own platform that supports multi-method listening across the talent lifecycle and the EVP.
-
Continuous listeningTap into the employee experience with ad hoc surveys, an annual census, and recurring pulses and listening programmes for “moments that matter” — all optimised for fully managed and self-service platforms.
-
Preference researchUnderstand what your people value — their preferences, priorities and expectations — to sharpen and personalise the employee value proposition.
-
360-degree feedbackExperience effortless deployment powered by deep expertise. Actionable insights highlight the way forward for individual and group development.
Related products for purchase
Related solutions
-
-
DEI insights
Accelerate diversity, equity and inclusion
Mercer works with clients to grapple with issues of fairness, from fair pay to the way talent is managed.
Related insights
-
Future of work
Global Talent Trends 2024 Australia
Our study identified four trends shaping the People agenda in 2024. Discover how you can unlock productivity while helping employees thrive.
Related Insights
-
Podcast: Understanding the Gender Pay Gap:
In this episode, Mercer Workforce Solutions leaders discuss the factors contributing to the gender pay gap and share practical interventions to help close it.
-
Global Talent Trends
Explore how executives, HR and employees are adjusting priorities and expectations of work.
