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As Chief Operating Officer, I lead more than 8,000 Operations & Technology colleagues, and together we partner with our businesses and regions to make a difference in the moments that matter for clients and colleagues. As one team, we harness our global capabilities and diverse talent to provide market-leading products and services.

I joined Mercer as Chief Operating Officer in 2019 as part of the Jardine Lloyd Thompson (JLT) acquisition. I have more than 20 years of experience in strategic business transformation, governance and business performance. I’m passionate about building client-focused organisations that deliver high client satisfaction, operational efficiency and organic growth through technology and innovation.

Before joining Mercer, I was CEO of Employee Benefits (EB) at JLT. And before that, I held strategy, finance and operations roles at Prudential, Standard Chartered and AXA.

I have a bachelor’s degree in accounting and an MBA from the London Business School. In my spare time, I like to read, watch Fomula 1 racing and spend quality time with my family.