Superannuation administration

Forget the old days of transaction-focused super administration, we’re here to help funds grow and compete in today’s world.

Our customer administration model puts people at the heart of what we do. We’re making everyday transactions easy, appropriate and geared towards creating better lives.

Helping you and your members with Mercer’s Super Administration services:

Administration services for members, pensioners and employers
Trustee office services
Reporting services: Self-service reporting / regular trustee reporting / regulatory
Helpline call centre
Finance operations services
Online (digital) services for members and employers
Marketing and member communications

Mercer’s value-add to creating better futures

Member marketing and analytics

Mercer’s Marketing Services provides coordinated member communications from regulatory communications and education to personalised, actionable campaigns designed to increase your brand profile, funds under management and maximise return on investment.
Member services and sales solutions

Make the most of every member interaction. Mercer’s sales and service solutions include full member interaction tracking and relationship management capabilities, powered by our world-leading member relationship management (CRM) system - Salesforce1.
Insights and analytics

Mercer helps funds create a truly modern Member Experience Ecosystem where data is collected, analysed and shared automatically to build a clearer picture of every single member. For the individual, this means a more personalised retirement journey with better outcomes.
Governance & Legal consulting

The complexity of legislative obligations and regulatory frameworks is ever increasing. Find out how Mercer’s Governance & Legal Consulting team can help you stay on track.
Financial advice

Create better futures for your members, help them achieve their financial goals and improve retirement outcomes with Mercer’s financial advice expertise.