Reinventing HR to deliver on human centred transformation 

HR and people teams are the guardians and executors of change. How do they need to evolve to support a human-centred world of work?

In an era of rapidly evolving work, the HR function is central to managing critical changes. This chapter of The Human-Centric Enterprise, developed by Mercer and Thinkers50, invites leaders to rethink HR’s role, calling for a shift from the organisation-centric target operations model (TOM) to a more fluid, human-centric model that begins with the target interaction model (TIM) before TOM. Recasting HR processes, technology and roles, Armin von Rohrscheidt provides a roadmap for transforming HR into a strategic partner capable of fostering a more sustainable, productive and engaged workforce in our changing world.

Four ways to rethink HR

For a sustainable and flexible HR setup with real business impact, organisations need to place TIM before TOM. This will require four ways of fundamentally rethinking HR:

  1. Reconsider the impact HR has on the organisation.
  2. Recalibrate your HR portfolio and tone
  3. Reassess people processes and technology
  4. Reevaluate the HR organisation and performing roles
Putting people at the centre of work creates more sustainable, productive and engaged workforces — in HR and across the organisation.

A conversation with Armin von Rohrscheidt

    About the author(s)
    Armin von Rohrscheidt

    , Global HR Transformation Leader, Mercer

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