Redesigning work for greater human centricity 

This chapter of The Human-Centric Enterprise, developed by Mercer and Thinkers50, explores the idea of deconstructed work in a shifting global economy as leaders challenge old norms and build more human-centred organisations. Ravin Jesuthasan delves into two significant drivers of this transformation: digitalisation and the democratisation of work. He addresses tectonic shifts in technology, the rise of AI and the decoupling of work from its traditional confines of space, time and structure.

How must leaders adapt in order to lead a new human-centric work operating system? 

As work evolves from fixed to flex to flow models, five new capabilities are required to lead in a new human-centric workplace; moving from:

1. Hierarchical authority to empowerment and alignment
2. Technical to humanistic work automation
3. Episodic to continuous focus on DEI
4. Digital savvy to tech fluency
5. Process execution to project guidance