Being human: The most transformational move of all 

In the midst of ever-increasing work intensity, technological advancements, and the search for purpose in work, companies must transition toward a more human-centred workplace. Balancing workloads, improving human-technology interactions, and clarifying the purpose and logic of work are all keys to sustainable transformation. In this chapter of The Human-Centric Enterprise, developed by Mercer and Thinkers50, Melissa Swift explores these factors in detail — providing insights into how organisations are creating workplaces that not only drive productivity but also prioritise human well-being and a sense of purpose.

Three steps toward a high-functioning, productive environment

Creating a human-centred work environment means managing three critical, interrelated dimensions properly:

1. The intensity of work
2. Interactions between humans and work technology
3. The purpose and logic of work.

Organisations that can focus on these three dimensions and get the basics right to make concrete progress will be the workplaces to which workers gravitate in the future — and the envy of their competitors.