A new chapter begins

AI and demographic shifts are transforming the workplace — but your people remain your greatest asset. Join us for Mercer’s inaugural Human Edge Conference, in collaboration with Mercer Marsh Benefits, to uncover the latest workforce trends, insights and solutions with industry experts and your peers.

Human Edge brings together thought leaders from HR, risk, technology, and finance to share strategies and best practices. Discover how to unlock productivity, amplify human progress, and achieve more with less by managing people-related risks, rethinking benefits and rewards, and future-proofing skills to build a more productive and resilient organisation.

Event details

  • When

    Thursday, 30 October 2025

    Conference: 8:15 AM - 4:40 PM AEST

    Networking drinks: 4:40 PM - 6:40 PM AEST

  • Where

    The Ritz Carlton

    650 Lonsdale, Melbourne,  VIC 3000, Australia

  • Contact

    Questions?

    Events Pacific

To ensure that the Australian workforce truly benefits from the gains of AI, we must shift the conversation from simply doing more with less to empowering our people with the right skills—enabling them to effectively leverage AI and secure their future employability.

 

Cynthia Cottrell

Workforce Solutions Leader, Mercer

Who should attend

  • Senior HR, risk, finance and business leaders

Why attend

  • Stay ahead of the curve: Stay informed about the latest trends, regulations and strategies in people risk management. Equip yourself with the knowledge and tools to proactively address challenges and future-proof your workforce.
  • Access expert guidance: Learn from industry experts and thought leaders who will share their expertise and practical insights. Take advantage of the opportunity to ask questions and gain valuable guidance that can enhance your talent and risk management strategies.
  • Get inspired: Immerse yourself in sessions that explore the interconnectivity between people, culture, finance, risk, and technology. Discover innovative ideas to inform your strategic planning and decision-making processes.

Unlock the full potential of your people at the Human Edge Conference.

Conference agenda:

Time

Agenda

8:15 am AET

Registration and breakfast

9:00 am AET

Welcome to Country

9:05 am AET

Introduction

Cynthia Cottrell Partner and Workforce Solutions Leader, Mercer

9:15 am AET

Keynote: The Human Edge: Navigating risk in an AI-Enabled Workforce

Dr Catherine Ball Award-winning company director, best selling author and globally recognised futurist 

10:15 am AET

Panel discussion: AI, Skills and Productivity - A Skills Powered Journey

Georgina Slade Principal, Organisation and Workforce Transformation Mercer
Amy Baxendale Global Future of Workforce Director Arcadis
Meghan O'Sullivan Head of Future Skills & Workforce, National Australia Bank 
Mark Phillips Partner, Workforce Solutions

11:00 am AET

Morning tea

11:30 am AET

Panel discussion: Forensic cost optimisation of people-related insurances

Steven Cakaric Sales Leader Marsh Pacific
David Fraser Chief Client Officer Mercer Marsh Benefits, Australia
Jacky Bourke Alternative Risk Solutions Leader, Mercer Marsh Benefits, Australia 
Clare Kelly Client Relationship Manager, Recovre Australia 

12:15 pm AET

Keynote: The rewards revolution

Mark Phillips Partner, Workforce Solutions Mercer

12:45 pm AET

Networking lunch

1:50 pm AET

Panel discussion: The rising impact of mental health claims
Geoffrey Grace Managing Director, Head of Placement, Asia & Pacific Mercer Marsh Benefits
Ann McCutcheon Senior Rehabilitation Consultant Zurich Life
Marc McLennan CGU National Claims Program Specialist
Alison McLean AIA Australia General Manager, AIA Vitality & Shared Value

2:40 pm AET

Keynote: Reimagining HR in the AI era
David Guazzarotto Senior Principal, ANZ Leader, Digital HR Strategy Mercer

3:25 pm AET

Afternoon tea

3:50 pm AET

Keynote: Building sustainable workforces at the frontier of digital and human collaboration
Lucy Debono Impact-driven executive leader and former Senior Director at Microsoft 

4:25 pm AET

Panel discussion: Bringing it all together - Unpacking opportunities, dilemmas and critical actions for HR, risk and business leaders -
Ephraim Patrick Partner, Organisation and Workforce Transformation Mercer
Lucy Debono Impact-driven executive leader and former Senior Director at Microsoft
Cynthia Cottrell Partner and Workforce Solutions Leader, Mercer
Gretchen Masters Head of Advisory, Mercer Marsh Benefits 

4:45 pm AET

Closing remarks
Cynthia Cottrell Partner and Workforce Solutions Leader, Mercer

5:00 pm AET

Networking drinks
Mercer Workforce Solutions empowers business leaders to make better decisions for their workforce through HR, reward and talent consulting. Trusted for our data-driven insights and deep expertise, we are leaders when it comes to data, with one of the largest  employee salary and benefits databases in Australia, providing you with valuable insights to shape your workforce strategy. We can work with you to transform your organisation, total rewards program, employee health and benefits, HR function and skills strategy  to help nurture the right environment and opportunities for your people to succeed.

Mercer Marsh Benefits empowers employers to navigate the complexities of people risks, costs management and employee benefits with confidence, helping them make the best decisions for the health and protection of their  employees, so their people and businesses can thrive.

We are one of the leading people and health risk consultancies in Pacific, drawing from an extensive global network to provide insights and expertise on people risk solutions, workers compensation, employee health and benefits, and more.

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