The New Shape of Work interview series addresses the challenges and uncertainty brought by the coronavirus, and how to transition to a more agile workforce for the future.

One of the headline findings of our 2021 Global talent trends report was that 77% of companies said that flexibility is going to drive their transformation agenda this year. Companies are looking to understand how to develop a more flexible workforce and work model, and also how HR can be more flexible to respond to the changing environment.

Today we have an interesting conversation with Michele Wilkinson, Chief Talent Officer at Pandora, about flexible working, why skills based practices are key to success at Pandora, and how the cultural transformation at Pandora has supported their growth over the last 18 months.

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Interesting moments from the interview:

  • Retaining talent

    "It's really clear that talent actually is the number one biggest risk right now to organizations and CEOs out there. There's been a wealth of research around that. So we decided that not only attracting, but retaining our talent and creating loyalty between our people and the company during this period would help to encouraged greater “going the extra mile” and staying with us."
  • Accommodating employees

    "We want to help leaders to understand and be skilled up on their role in caring for our people and making sure that they're building in the time and effort. The focus is on checking in with people, how are they doing, what do they need while flexible working from home. But equally, if they're really struggling working from home then is there a way we can accommodate them to come into the office if that's what they need to do."
  • Educating our leaders

    "What’s incredibly important and actually incredibly hard to do is getting clear on what are the critical capabilities that underpin your strategy. Actually the challenge we've got is leaders have never done this before, so…educating our leaders for them to answer the question is the first hurdle."

More episodes in this series

  • Future of work

    The ROI of supporting employee mental health

    October 07, 2022 | Episode 26 | 25:16
    Employees have been bruised by the events of the last two years and many are feeling a form of despair, anxiety and a lost sense of belonging. Employers can address mental health challenges through benefits and culture to encourage employees to bring their best self to work and, in turn, see a positive impact on productivity.
  • Future of work

    Total rewards at the center of innovation at SAP

    September 15, 2022 | Episode 25 | 29:19
    Learn how total rewards goes beyond compensation and benefits to support transformation and innovation of employee culture and careers at SAP. And how the balance between vision and pragmatism helps SAP to continue moving into a skills-based future with employees understanding how they fit in the transformation journey.
  • Future of work

    Radically transforming HR with BMW

    August 15, 2022 | Episode 24 | 20:46
    With tight labor markets, there is an increased focus on employee experience to help attract and retain the talent you need today and in the future. In this episode, Moritz Kippenberger with BMW discusses the need to radically transform HR operations to meet employees shifted expectations around work.

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