Nicky Burns is a Principal and New Zealand's Administration Operations Leader for Marsh People and Investments.

In her role, Nicky leads the service delivery to 30 corporate clients as well as Mercer's Master Trust and KiwiSaver products with combined membership of over 190,000. Nicky’s key focus is driving operational service excellence and ensuring our customers and clients are at the heart of everything we do.

Nicky has been part of Marsh for the last 20 years after initially joining  as a Fund Accountant, and has over 30 years’ experience in the financial services industry.