• Kate Bravery
    Senior Partner, Global Talent and Assessments Leader
  • Armin von Rohrscheidt
    HR Transformation leader, Europe and UK
  • Alex Zea
    HR Transformation Solutions and Innovation Leader, US & Canada, Mercer

The New Shape of Work  interview series addresses the challenges and uncertainty in the current business environment with a focus on how to transition to a more agile workforce for the future.

Listen on Apple or Spotify 

HR is undergoing a significant shift with the integration of artificial intelligence (AI) technologies. This transformation is driven by the need for greater optimization and cost efficiency, as well as the desire to enhance the employee experience. The use of generative AI, and other new technology, is enabling HR teams to work more efficiently with data, find talent with future-fit skills, and improve decision-making. To succeed in transformation, organizations need to embrace a multi-dimensional approach aligning processes, systems, skills, content, and strategy around the employee experience.

Our guests today, Armin von Rohrscheidt, HR Transformation Practice Leader in Europe, and Alex Zea, Digital HR Transformation practice with Mercer | LeapGen share the shifts AI is having on the HR function and opportunities to enhance the HR and the organization in the future.    

Interesting moments:

  • Personalization at scale

    We're never going to get more resources in HR. The days of additional headcount are over and if we want to be able to deliver new, innovative, exciting services to the workforce, the only way we're going to be able to deliver that at scale - in a way that still feels personalized and meaningful to employees -we have to leverage technology. We have to harness technology to be able to do that.

  • Meeting business commitments

    We're actually looking at the HR function itself. How is the function evolving? How can the function be transformed? And what are the future trends for the HR function to keep up with the promises we're making to the business?

  • Build a path to new skills

    Transformation has to start with understanding where the business wants to be and a mindset of accepting that there will be new skills needed to evolve your business. Start to articulate what we need as skills instead of jobs or FTEs and then let's create that path to build those skills.

  • Human at the center

    Embrace technology for this transformation because it's a helper. I don't mean just by buying the next great system, embody it into your transformation process. Use it where it's useful. But still control the technology - feed it with the right questions, feed it with the right data. Take multiple perspectives and then discuss the perspectives because the human factor in this transformation is still super important.

Interview series

Revolutionizing HR: The Impact of AI and skills on HR transformation

More episodes in this series

  • Future of work

    The ROI of supporting employee mental health

    October 07, 2022 | Episode 26 | 25:16
    Employees have been bruised by the events of the last two years and many are feeling a form of despair, anxiety and a lost sense of belonging. Employers can address mental health challenges through benefits and culture to encourage employees to bring their best self to work and, in turn, see a positive impact on productivity.
  •
    Future of work

    Total rewards at the center of innovation at SAP

    September 15, 2022 | Episode 25 | 29:19
    Learn how total rewards goes beyond compensation and benefits to support transformation and innovation of employee culture and careers at SAP. And how the balance between vision and pragmatism helps SAP to continue moving into a skills-based future with employees understanding how they fit in the transformation journey.
  •
    Future of work

    Radically transforming HR with BMW

    August 15, 2022 | Episode 24 | 20:46
    With tight labor markets, there is an increased focus on employee experience to help attract and retain the talent you need today and in the future. In this episode, Moritz Kippenberger with BMW discusses the need to radically transform HR operations to meet employees shifted expectations around work.
  • Future of work

    Delivering workforce security and flexibility with Unilever

    July 18, 2022 | Episode 23 | 23:08
    Workplace flexibility is high on the business agenda and organizations are looking at adjustments to their operating models. In this episode, Placid Jover, Unilever’s VP HR for Latin America, talks about a new approach to talent management that balances the need for critical skills and workforce flexibility to help both the company and employees succeed.
  •
    Future of work

    Help employees thrive with total well-being

    June 22, 2022 | Episode 22 | 14:19
    Executives ranked total well-being as one of the top employee initiatives that will deliver ROI in 2022. Learn what employees are looking for from their employers based on the Health on Demand research, and how employers are responding by offering new and innovative benefits programs.

Related products for purchase

Related solutions

Related insights

Related events

Speak to a Mercer consultant

Mercer Marketing Form
This event has not started.
This event is no longer accepting registrations.
This event has ended.