Pension Scheme Administration Solutions
A Trusted Leader in Irish Pension Scheme Administration
For over six decades, Mercer has been a trusted leader in Irish pension scheme administration. Founded on the principles of integrity, reliability, and client-centricity, we have remained true to these values since our inception.
As an independent pension administration provider, we work with a diverse range of employers, trustees, pensioners and scheme members, offering an exemplary service across defined contribution pension administration, defined benefit pension administration and hybrid schemes.
Our focus goes beyond ticking boxes: we strive to innovate and continuously improve our pension scheme administration services to meet the evolving needs of both clients and members. Our passion to ensure success drives us to always do more.
Our comprehensive expertise spans a full range of services including, pension scheme administration pension payroll management, pension fund accountancy, pension scheme wind-up management, and project oversight. Whether you require bundled solutions or stand-alone services, Mercer offers flexible options tailored to your unique requirements.
Why Mercer Pension Scheme Administration?
Our administration story is one of dedication, deep expertise, and a passion for creating an exceptional pension scheme member experience. At Mercer, we never lose sight of the fact that behind every pension is a person – a member whose future we are privileged to safeguard.
Our teams bring not only unparalleled knowledge and precision but also a genuine commitment to every benefit we manage. With long-tenured colleagues and scalable resources, we expertly navigate the complexities of even the most intricate plans, ensuring accuracy and reliability so you can focus on what truly matters.
It’s more than expertise that sets us apart. It’s the pride we take in our work, the care we show in every interaction, and the personal connection we build with each member. Our administrators are experienced, qualified professionals who see their role not just as a job, but as a meaningful responsibility — one that inspires us to go above and beyond every day. Our dedication to excellence in pension scheme administration is further demonstrated by our:
- Award winning services*
- 60+ years of administration history
- 80+ Net Promotor Score (NPS) for our Contact Centre
- 300+ qualified administrators
Helping you to deliver an outstanding member experience
Our Range of Solutions and Services
Our Defined Benefit Administration service offers meticulous management of your pension scheme’s day-to-day operations. We handle member record maintenance, benefit calculations, regulatory reporting, and scheme communications with precision and transparency. Leveraging technology and regulatory expertise, Mercer ensures your defined benefit pension scheme runs smoothly, reducing administrative burden and risk while enhancing member satisfaction.
Our breadth of experience means we can support even the most complex schemes with confidence, ensuring compliant service and positive member outcomes. We excel at handling transitions from in-house administration, guaranteeing your scheme is in safe hands and your members are well informed at all times.
With Mercer, you gain a partner dedicated to delivering operational excellence, minimising risk, and maximising the value of your defined benefit scheme administration.
Mercer’s Defined Contribution Administration service delivers efficient, accurate management of your defined contribution pension and master trust plans, designed to meet the evolving needs of both sponsors and members. From seamless contribution processing and investment tracking to clear member communications and regulatory compliance, we provide a comprehensive, end-to-end solution.
Our flexible platform supports a wide range of plan designs and adapts to regulatory changes, helping you stay ahead with confidence. By partnering with Mercer, you benefit from our proven expertise, innovative technology, and commitment to enhancing member engagement and retirement outcomes.
We take the complexity out of defined contribution pension administration, allowing you to focus on strategic priorities while we ensure your scheme operates flawlessly.
Our Pensioner Payroll service ensures timely and accurate payment of pensions to your retired members. We manage all aspects of pensioner payroll processing, including tax deductions, statutory reporting, and year-end documentation. With a focus on accuracy and member support, Mercer’s payroll solutions reduce administrative complexity and provide peace of mind for trustees and sponsors alike.
Our dedicated team combines technical expertise with a commitment to exceptional service, providing trustees and sponsors with peace of mind.
We specialise in transitioning in-house payrolls; contact us today to learn how we can support you. Choosing Mercer means entrusting your pension payroll management to a reliable partner focused on accuracy and delivering a seamless experience for your valued pensioners.
At Mercer, we know that our clients’ success is deeply connected to the satisfaction and wellbeing of their members and pensioners. This understanding fuels our passion to continually elevate the member & pensioner experience, listening carefully to feedback and using it as a powerful catalyst for improvement.
Our specialised first contact centre, JustASK, is the frontline of this commitment. With years of experience supporting members and pensioners, the JustASK team knows exactly when to listen, when to offer thoughtful solutions, and when to share knowledge. Each conversation is treated as an opportunity to make a lasting, positive impression – because every member deserves to feel valued and understood.
Our dedication to excellence shines through in our results. With a Net Promoter Score (NPS) exceeding eighty, our service is recognised as world-class. Our experienced team specialises in handling enquiries related to benefits, life events, and scheme projects, providing clear, consistent, and empathetic communication tailored to your members’ needs.
By partnering with Mercer, you ensure your members receive timely, accurate responses that build trust and confidence in your retirement plan. JustASK reduces the administrative burden on your internal teams while significantly improving the overall member experience, reinforcing your commitment to exceptional service.
More than just a helpline, JustASK acts as a strategic extension of your pension scheme administration. It offers a reliable, knowledgeable hub that supports large-scale projects such as redundancy exercises and scheme wind-ups, either as a standalone service or integrated within your broader administration offering. Our team understands the complexities involved and provides a central point of contact to manage information flow, oversee requirements, and ensure smooth project delivery.
With JustASK, you gain a flexible, responsive partner dedicated to superior member support and project success.
Mercer’s Pension Fund Accounting service delivers comprehensive, expert accounting and financial reporting tailored specifically to pension schemes. Operating completely independently, our service can seamlessly complement any administration provider you choose, giving you flexibility and control over your pension fund’s financial reporting.
We prepare statutory accounts, manage external audit processes, and ensure full compliance with Irish accounting standards and regulatory requirements. Our experienced team works closely with trustees to provide clear, accurate, and timely financial reporting, supporting informed decision-making and ensuring all compliance requirements are met.
Beyond the accounting, Mercer acts as a trusted liaison with your internal auditors post IORPS II, coordinating internal audit activities to streamline processes and reduce administrative burden. We also broker audit services on your behalf, leveraging our deep market knowledge to ensure you receive the best value for money without compromising quality.
With Mercer’s Trust Fund Accounting, you gain a reliable partner committed to financial discipline, transparency, and cost-effective solutions that maintain stakeholder confidence and regulatory compliance.
Our client projects service provides bespoke support for one-off or ongoing initiatives related to your pension schemes. Whether winding up your plan, managing data migrations, or delivering regulatory change programmes, Mercer’s project team brings expertise and proven methodologies to ensure successful outcomes.
We collaborate closely with your stakeholders to minimise disruption, control costs, and ensure successful outcomes. Our proven methodologies and deep industry knowledge make Mercer the partner of choice for complex and critical pension projects.
Entrust your projects to Mercer and benefit from a seamless, professional approach that drives value and supports your scheme’s long-term success.
“I wanted to thank you all for the fantastic cooperation over the past few months. It’s rare to work with a team from another company that is always so well-prepared, knowledgeable, and proactive – yet can still share a laugh along the way.
I truly appreciated your kindness, patience, and awesome attitude throughout this. Thank you for everything! “
Payroll Manager, Multinational Technology Company, Post move to Mercer Master Trust
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“We have absolutely no concerns regarding the quality or reliability of administration services provided by Mercer. The service Mercer delivers is truly second to none. Having dedicated contacts, makes the entire process seamless and straightforward. Queries are managed with exemplary efficiency, characterised by rapid response times and a clear confidence that every issue is being thoroughly addressed and resolved.
Overall, Mercer’s administration services are nothing short of exceptional”
Global Benefits Manager, Life Sciences & Technology, Annual Review
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“Both Trustee Boards are very happy with Mercer’s administration services. They noted big improvements since you have taken over and there’s confidence in the quality of service to members, and responsiveness to urgent issues was highlighted.”
Chairperson of Trustee Group, Beverage Company, Post Scheme Transition from another outsourced provider
“Clear and concise information, backed up with helpful administration, all questions answered, and help given when needed. Thank you.”
DB Retiree, Multinational Technology Company
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“I avail of the opportunity to thank Mercer for the excellent service you provide in the payment of my pension so promptly and efficiently. In almost 14 years of retirement, I have never needed to contact you before . . . Mercer take a bow!”
Pensioner, Voluntary non-profit Organisation
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“The speed and quality of the advice is always first class (informative, supportive and relevant)”
DC Member, Biopharmaceutical Company, General Enquiry
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“Your employees are out of this world, unreal, so helpful. You would actually think they were sitting across from you at the kitchen table. You are off the radar. I am so grateful to you. Thank you so so much.”
DC Member, Multinational Healthcare Company, General Helpline Query
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Partnering for your Future
Our team at Mercer Ireland, are dedicated to crafting pension scheme administration services that are as unique as our clients, and the pensioners and scheme members we serve.
We understand that every scheme and individual has distinct needs, and we work tirelessly to ensure each one receives the personalised care and attention they truly deserve.
Our pride comes not just from what we do, but from the meaningful difference we make in the lives of countless individuals. Every success story, every moment of reassurance, and every future secured is a testament to our commitment to partnership and excellence.
Together, we build more than administration solutions — we build trust, and the confidence to thrive through the power of perspective.
Contact us today to speak with a pension scheme administration specialist.
Foot Note:
*Awards and recognition for Mercer Ireland
Warning: The provision of this service does not require licensing, registration or authorisation by the Central Bank of Ireland, and as a result is not covered by Central Bank of Ireland rules designed to protect consumers or by a statutory compensation scheme.