• Kate Bravery
    Global Advisory Solutions & Insights Leader, Mercer
  • William Self
    Mercer Partner and Workforce Strategy & Analytics
The New Shape of Work interview series addresses the challenges and uncertainty in the current business environment with a focus on how to transition to a more agile workforce for the future.
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There are high expectations that AI will deliver productivity gains. But are we positioned to access the full potential of productivity gains when 82% of employees feel at risk of burnout? In this episode, Will Self, Mercer’s Workforce Strategy and Analytics Leader talks about the need to keep humans at the centre of technology advances to achieve sustainable change and productivity gains. 

Interesting moments:

  • Navigating change

    AI is about people as much as it is about technology. Productivity gains from AI depends on people being able to navigate change management, process evolution, tool adoption, as well as the mitigation of people risks.

  • Redesigning work

    Increasingly, organisations are looking to combine traditional strategic workforce planning with a bigger attempt to redesign the work itself. This is relevant right now whether you are talking about AI or not.

  • Rethinking productivity

    HR Practitioners are becoming more sophisticated in how they think about the role of the workforce in driving productivity. They're casting themselves as profit drivers, or at least profit maximisers. 

  • The role of well-being

    It's important that businesses govern AI responsibly, but they also should foster a culture of productivity AND well-being. Those things go well together, you can drive productivity and well-being. It's not an either-or conversation.

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