Explore flexible work options

Employee expectations are changing, and flexibility is high on the list of employee preferences. Organisations today are creating flexible working strategies to transition from fixed to hybrid structures.

Flexible working challenges

  • Flexible working is not offered to all employees, creating perceptions of unfairness across the organisation.
  • We’re finding it hard to attract and retain talent.
  • We have mixed views on hybrid working.
  • Managers don’t have the “will or skill” to manage flexibility in the workplace.
  • Women are poorly represented in senior positions.
  • We’re looking to reduce office costs.
  • Absenteeism is higher than expected.    
  • We are uncertain what skills are needed to redesign jobs for success in a new hybrid environment.
Sixty percent of employees say they will only join or stay with an organisation if they can work remotely or in a hybrid work environment.

Inclusive flexibility in the workplace is imperative

All jobs can flex, which means organisations can adopt a broader view of flexibility to offer a strategy that benefits everyone, not just those who work remotely.

Maximising productivity in a flexible work environment requires examining work and considering employee choice. Organisations need to ensure their approach is sustainable, which requires examining people programmes and infrastructure.


of companies have redesigned work to be more flexible so they can add or deploy resources as needed.


of energised employees work for organisations where they perceive that working remotely enables them to feel a stronger sense of belonging.


of thriving employees believe that working remotely has a positive impact on their well-being versus 42% of non-thriving employees.

Mercer’s approach to flexible working 

We bring a full suite of solutions to help clients deliver on the value of flexible working at scale. We do this through:
  • Delivering value

    We equip clients with a strategy and roadmap for sustainable execution to ensure they achieve the value of flexible working.
  • Using a proven methodology

    We have a structured and tested approach to drive decisions on complex issues.
  • Our depth of experience

    We bring expertise across talent, mobility, transformation, health and well-being, ergonomics, risk, cybersecurity, and compliance to support clients with any issue.

Three critical questions to drive flexible working at scale: 

  1. What flexibility is possible?
  2. What flexibility is desirable?
  3. What flexibility is sustainable?

Creating a flexible working strategy

Leading flexible work design practices start with examining the work to determine what type of flexibility is possible and how the job is best performed to maximise productivity and outcomes. We work with clients to define flexible work strategies through a four-step process:

A successful flexible working design starts with establishing the strategic vision for the work and developing guiding principles for the design.

There are three critical questions to address:

  • What’s possible? Evaluate the capacity for jobs to flex across multiple dimensions. 
  • What’s desirable? Collect leader and employee insights on flexible working. 
  • What’s sustainable? Assess people programmes for readiness to support flexible working at scale.

A successful strategy articulates not only what type of flexibility will be offered but also how it will be executed and governed throughout the organisation to deliver a compelling and consistent employee experience.

Flexibility is more than a policy and must be woven into the fabric of the organisation. This involves identifying the barriers and enablers of the change and aligning programmes accordingly.

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