Scaling empathy: A human-centric approach to being digital
This chapter is for tech-savvy organizations looking to drive greater efficiency, engagement, and value for all stakeholders.
While technology continues to revolutionize businesses, we're recognizing that true digital transformation must be human-centric. This chapter of The Human-Centric Enterprise, developed by Mercer and Thinkers50, delves into the intersection of technology and humanity in the modern workplace. Here, Jason Averbook navigates the blending lines between B2C and B2B and demonstrates how a culture of empathy can revolutionize the world of work.
Eight practical tips for being digital
This chapter provides ideas for on how to cultivate digital competence, adapt to the constant flux of the business environment and embrace the journey toward a more empathetic, human-centered digital future. Jason offers eight practical tips:
Taking a human-centered approach to digital transformation means organizations must think hard about how to integrate empathy at scale into their digital strategies.
This chapter is for tech-savvy organizations looking to drive greater efficiency, engagement, and value for all stakeholders.
Global HR Digital Transformation & AI Leader, Mercer