Future of work | Organization design

The human-centric enterprise

As the future of work rapidly evolves, we must urgently reassess our understanding of where, how and why we work.

A must-read for all forward-thinking leaders and individuals passionate about shaping the future of work

In this thought-provoking and timely book developed by Mercer and Thinkers50, we journey through the seismic and inevitable shift toward a more human-centric enterprise. We see how this fundamental restructuring is revolutionizing not just how we perform work but also how we classify, organize, manage and are rewarded for it.

Using our own data and insights, an array of Mercer subject matter experts investigate important dimensions of this high-speed shift. From rethinking leadership roles, resetting work around human-centric values and innovating work experiences to leveraging culture as a transformation lever, approaching technology through the lens of empathy, redesigning pay and rewards, and even the evolution of the HR function in these changing times.

Guided by a human-centric approach to organizational and work design, this book redefines our perspective on modern workplaces and offers advice for leaders on how to prepare for this vital and inevitable transition toward a more human-centric enterprise.

Chapter 1

How relatable organizations are winning hearts and mind

by Kate Bravery

To win in the people age, organizations must act with humanity — relating to employees not only as workers but also as stakeholders in the company’s success.
Chapter 2

Redesigning work for greater human-centricity

by Ravin Jesuthasan

Leaders at every level must evolve their organizations to a more agile and flexible model that enables their perpetual reinvention
Chapter 3

Being human: The most transformational move of all

by Melissa Swift

Organizations must stop pitting “how work gets done” against “how we honor our humanity” — allowing economics and empathy to thrive together.
Chapter 4

Transforming for a human-centric culture

by Kai Anderson

To succeed, transformation must put humans at the center — but organizations must first engage in some key paradigm shifts that challenge the status quo.
Chapter 5

The next generation of rewards are human-centered

by Shanthi Naresh

As the shape of work shifts, organizations must consider a new rewards framework to support it — looking beyond pay to the “how,” “what,” “why” and “whom” of rewards.
Chapter 6

Scaling empathy: A human-centric approach to being digital

by Jason Averbook

Taking a human-centered approach to digital transformation means organizations must think hard about how to integrate empathy at scale into their digital strategies.
Chapter 7

Reinventing HR to deliver on human-centered transformation

by Armin von Rohrscheidt

HR and people teams are the guardians and executors of change. How do they need to evolve to support a human-centered world of work?

Dive into this timely e-book for crucial insights from leading industry experts on transitioning toward a more human-centric enterprise. This is a necessary read for any visionary leader committed to fostering innovation, empathy and transformation in their organization.

The human-centric enterprise

As the future of work rapidly evolves, we must urgently reassess our understanding of where, how and why we work.

A must-read for all forward-thinking leaders and individuals passionate about shaping the future of work

Strategic workforce planning

Organization design

Employee experience design

Strategic workforce planning

Employee experience design

Workday services

Download the e-book

The human-centric enterprise

As the future of work rapidly evolves, we must urgently reassess our understanding of where, how and why we work.