People-centric HR transformation unlocks the employee experience
of HR teams believe they deliver an exemplary employee experience.
of HR leaders say we’re in a candidate-driven market.
of executives invest in HR agility but struggle to sustain it.
of organisations plan to redesign their HR function for greater impact in 2022.
of executives believe that automated HR processes create a disconnect between HR and the business.
HR strategy challenges
Your HR function isn’t directly aligned to your business strategy.
HR is not perceived as delivering real value to candidates, employees, leadership and your board
Your organisation struggles to improve HR touchpoints and practices.
In the future of work, it’s time for TIM
Over the past few decades, the predominant HR model was designed around the perspective and perceptions of the HR organisation, and its primary purpose was to address leaders’ laser focus on business efficiency and cost savings. Out of this philosophy emerged the trinity of HR business partners, centres of excellence and shared services. But this prevalent three-pillar HR operating model not only failed to achieve the desired cost benefit; it also created a fractured candidate and employee experience.
In today’s work environment — and to be agile and ready to adapt to the future of work — organisations need to refocus their HR transformation on interactions — choosing a Target Interaction Model (TIM) approach before designing the target operating model (TOM). Our TIM approach uses a multidimensional and people-centric HR transformation philosophy and methodology that grants the HR function greater responsibility than ever before, placing it at the table with the C-suite to create the organisation’s people strategy.
Successful HR strategy centres around people, not org charts
It’s time for HR to shape the future of work by providing relevant advice and services that directly align with and support your organisation’s business and people strategies. The right HR transformation drives the organisational strategy and people priorities, and it contributes true business value.
Mercer’s HR transformation approach uses the TIM model to found the future organisation around the employee experience and the business strategy, leveraging HR into a true people-centred function. TIM places a premium on exceptional personal and digital touchpoints, with employee satisfaction as the key success metric.
By emphasising the employee experience, building on end users’ needs (including the C-suite's), HR’s future-ready design can benefit the entire organisation, introduce a better way of working and boost employee engagement.
Target Interaction Model (exemplary)
Four dimensions of successful HR transformation
Shaping HR strategies for the future
HR vision and strategy roadmapCreate a clear future vision to describe and execute your HR strategy that can transform your HR content, processes, organisation and technology
HR process (re-)design, automation and radical simplificationCreate an exceptional employee experience around moments that matter by carefully examining employees’ expectations and interactions with HR and by streamlining and simplifying processes
HR roles: Trending toward the employee experience
- HR strategic advisers provide insights to senior executives on how the workforce supports the business strategy.
- Collaboration experts facilitate the flow of information, skills and capabilities between workforce populations, helping employees adapt to change.
- Employee experience designers create intuitive touchpoints and user journeys, often for specific personas, such as new hires or business/function groups.
- Centre-of-excellence experts design the global talent philosophy in partnership with the C-suite.
- Centre-of-competence experts execute HR processes, such as talent acquisition or mobility, in alignment with geographies or business lines.
- HR business partners operate in a micro-environment to support the HR operational needs of a pivotal people leader.
- HR shared service consultants handle exceptional cases and special requests that extend beyond digital and automated capabilities.
Ready to start your HR transformation journey?
Mercer’s HR transformation framework
- Lead with a point of view and hypothesis.
- Agree on a vision of the future state.
- Provide a basis for transformation through insights and benchmarks.
- Clearly articulate the change management journey.
- Create bold solutions with measurable outcomes toward the future-state vision.
- Deliver sustainable value
- Bake the HR transformation into the fabric of the organisation.