As the President at in Hong Kong, Richard Roper leads a deeply knowledgeable team to tackle the underlying issues that can improve employee health, and share this with their clients. With nearly three decades’ experience in the insurance industry, he knows that a company’s health benefits can be transformational: rewarding people for good behavior in a way that really impacts their lives, rather than just their work life. At Mercer, his team’s purpose includes insurance: but he wishes people knew that Mercer does so much more than insurance. The Mercer Hong Kong team goes beyond finding the most appropriate and cost-effective deal for their customers: they offer consultancy and advice to make sure their clients are improving the employee experience and maximizing their ability to attract and retain employees. That’s why he’s proud to lead Mercer, as well as Health and Benefits business at Mercer Marsh Benefits: because improving the health and benefits of their clients is impactful far beyond the workplace. Richard spends his spare time working on his own health and happiness.  As a keen triathlete Richard explores Hong Kong on foot, by bicycle and in the water.

Joan Collar leads Mercer Marsh Benefits (MMB), the Employee Health & Benefits business formed by the combination of the Marsh McLennan companies Mercer and Marsh in Asia and the Pacific. She is based in Singapore and manages the employee benefits business spanning 14 countries where she leads the strategy and growth across the two regions. Joan started her career in employee benefits over 25 years ago, with the last 15 years in MMB. Joan has authored numerous publications and is an accomplished speaker who participates in speaking engagements across Asia, delivering MMB’s thought leadership on key issues such as healthcare, choice benefits, insurance risk management and mental health.

Betty has over 25 years’ experience in employee benefits related business.  She joined JLT in 1994 and leading a team in HK as well as act as team leader of Benefit Solutions at Macau, her main responsibility is to manage the team of consultants and administrators to provide professional advice on design, implementation and ongoing management of the employee benefits programme in both Hong Kong and Macau.

Gary is the Head of Rewards of Mercer’s Career Consulting business in Hong Kong. 

Gary has over 16 years of consulting experience, with a primary focus on broad-based compensation. His areas of expertise include total rewards strategy design, job architecture development, job evaluation and grade structure review, pay structure design, compensation and benefits policy review and harmonization, customized market benchmarking studies and variable pay plan design. He also has experience in talent assessment and employee engagement studies. He has partnered with multinational companies, local firms as well as government-related organizations, providing a broad range of rewards advisory services.

Prior to joining Mercer, Gary was a Director of the human capital solutions advisory team with a global consulting firm, working closely with clients in both private and public sectors on rewards consulting projects and market surveys across various industries, including retail and consumer goods, life sciences, property, energy, education and transportation & logistics, etc.

Bernice is the Head of Talent of the Career Consulting business in Mercer Hong Kong. She is an expert in providing strategic, yet practical, advisory on organization transformation, leadership, talent & change management. She supports HR in elevating up the business value chain through enhancing HR organization, process, technology and capabilities. 

Bernice has 17 years of consulting and corporate HR experience in talent and organization effectiveness, transformation, process digitalization and change management. She has led sizeable, regional / global projects as technical advisor and project manager, responsible for end-to-end blueprint, solution design, implementation and change management.

In her most recent roles as corporate HR, she has overseen HR Projects, as well as the Talent & Organization Development COE functions, where she has led global implementation of SAP SuccessFactors, various HR organizational and process revamp, as well as merger & acquisition activities.

Emily Li is the Chief Employee Benefits & Wellness Officer of AXA Hong Kong and Macau. She is responsible for managing corporate employee benefits portfolio (including Group Life and Group Health), strategic planning of wellness proposition and steering “Payer to Partner” strategy for AXA Hong Kong and Macau. Emily joined AXA in 2004 and was appointed as Chief Employee Benefits & Wellness Officer in 2021. She has extensive experience in building distribution channels, developing business for portfolio growth and driving breakthrough in the health insurance, e.g., launched B2B2C wellness solutions to the market. She developed best practices in the insurance strategy and oversaw the development of customer centric administration and operation model for over 20 years. Emily is a delegate of the Medical Insurance Association under The Hong Kong Federation of Insurers (HKFI), which she devotes her professionalism and expertise to the industry

Freddie leads MPF broking business in Mercer’s Wealth business in Hong Kong. 

Freddie has 15+ years of experience and his core areas of expertise are benefits design, MPF providers review, change management consulting and employee communication. Freddie also leads the development of Financial Wellness workshops.

Prior to joining Mercer, Freddie worked at an employee benefit broking firm for over eight years, focusing on the development of its pension business. He was involved in different aspects, from establishing the pension model to conducting HR seminars, developing member communications and providing in-house training on the pension environment, including MPF Market changes. 

Freddie also has experiences on Group employee benefits and Life insurance where he supports the growth of the Agency sale force.

Freddie graduated with a bachelor’s degree in social science from La Trobe University in Melbourne, Australia. He has been named a Fellow of the Life Management Institute in the insurance industry.

Jan is an experienced and dedicated professional in the field of business development, currently serving as the Director of Business Development at Mercer Hong Kong. He undertakes crucial responsibilities in client onboarding and consistently strives to deliver exceptional HR experiences for broking, consulting, and various other projects within Mercer.

Throughout his four-year tenure with Mercer, Jan has been dedicated and committed to expanding our businesses and providing exceptional client experiences. Leveraging his comprehensive understanding of health solutions to address a diverse range of benefits needs, he places great emphasis on fostering strong partnerships and effective communication, and ensure smooth delivery and execution. In addition, his extensive knowledge in employee benefits broking, flexible benefits consulting, and workforce health management brings valuable insights to our projects and strengthens our ability to meet the unique needs of our clients.

Prior to joining Mercer, Jan held key positions in reputable organizations, playing an instrumental role in ensuring successful client onboarding.

Passionate about employee communications and wellness, Wilda Lau brings over 15 years of health and life insurance experience to Mercer’s Health and Benefits Consultant practice in Hong Kong. Prior to joining Mercer, Wilda spent five years at Bupa in internal communications and workplace health.

Currently, at Mercer, Wilda specializes in driving wellness conversations with clients and advises on building wellness solutions based on data and diagnostics. She enjoys working closely with the wider Health and Benefits Hong Kong team in identifying solutions that consistently improve the employee experience.

Staying happy and well is a priority for Wilda outside of work. She spends significant time enjoying the outdoors in Hong Kong on hikes and short runs. On weekends, Wilda enjoys cooking up a storm for her husband and two children.