The financial services and insurance (FS&I) industry is changing — customers are better-informed, have higher expectations and anticipate a consistent experience regardless of engagement channel. Mercer helps banks, insurers, investment managers, mutual funds, hedge funds and other financial service companies address their most pressing people-related challenges — from building a future-ready workforce to reshaping their investment and retirement outcomes to modernizing health, well-being and benefits programs.

Meet our Leader 

Ross Baker

Ross Baker

Senior Partner, Global Financial Services & Insurance Industry Leader


As Mercer’s Global Financial Services & Insurance (FS&I) Industry Leader, Ross is responsible for the overall operations of Mercer’s FS&I client portfolio, as well as delivering new intellectual capital to the industry. In this role, Ross provides clients with a global, strategic perspective to help them solve their health, wealth and career objectives.

“Our bank was in need of expert advice to revise our group health and welfare plans for compliance and perceived value by our employee base. The Mercer team took the time to understand our first priority, the health of employees and their families. Year after year, they masterfully provide a holistic approach to design plans that fit within compliance and financial objectives while keeping the care of our people as our guiding light. Thank you Mercer.” 


- CHRO, regional bank

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