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360 feedback: Personalized growth with scalable impact

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Mercer 360: Flexible, engaging, insightful

360 feedback assessments provide a powerful view into how individuals are perceived by those they work with — fueling greater self-awareness, targeted development and stronger performance. Suitable for all levels of the organization, these assessments can be deployed enterprise-wide or targeted to specific teams or leadership levels. 

The Mercer 360 is built on a proprietary platform that supports flexible delivery, with options to use off-the-shelf content, integrate existing clients’ frameworks or develop custom models. With scalable technology and a robust methodology, our clients use the Mercer 360 to turn feedback into actionable insights and drive meaningful growth across their business.

  • Flexible platform
    • Launch today with ready-to-use content, or tailor the questionnaire and report to your organization's framework
    • Choose to pre-assign raters, or allow participants to nominate their own
    • Opt for self-service administration, or get our team to do it for you
    • Protect data privacy, confidentiality and anonymous feedback with robust access controls
    • Available in 16+ languages
  • Brand-enhancing experience
    • Customize the look and feel to reflect your organizational branding and culture
    • Engage participants with a personalized landing page and intuitive workflows
    • Choose to add customized video feedback
    • Mobile responsive design
  • Actionable insights
    • Clear and concise individual reports — easy for participants to interpret and understand strengths and areas for development
    • Powerful group analytics in real-time dashboards — including trends, risks, and aggregated results at a team or enterprise level
Many organizations use 360 feedback, but few translate the results into true behavior change.

Use cases for 360 feedback

Businesswoman busy on mobile phone out of the office while waiting for the bus in New York Financial district downtown.

Personalized and impactful development

At an individual level, insights from 360 feedback help pinpoint strengths to build on and identify areas for growth, creating an actionable foundation for focused development planning.
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Enterprise-wide insights

When rolled out across the organization, 360 feedback generates rich aggregated data that reveals cultural patterns, strengths and development gaps. These insights help HR and business leaders make informed decisions about talent strategy and investment.
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Rolling out a new framework

360 feedback can bring a new competency or skills framework to life by translating it into observable behaviors and collecting feedback against it. This helps employees and leaders internalize the new expectations and understand how their current approach aligns with the updated framework.
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Driving a transformation initiative

During times of change, 360 feedback highlights how well individuals and leaders are modeling new mindsets and behaviors. It provides an evidence-based way to track alignment with transformation goals and identify areas where additional support is needed.
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Measuring behavior change

360 feedback can offer a clear view of how behavior is changing over time. Conducted before and after a cohort-based program, a 360 can reveal the individual and collective impact of development. It’s a powerful way to assess progress and sustain momentum.
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Targeted feedback for managers, teams and new hires

360 feedback can give leaders and managers clear, actionable insight into how their leadership/management style is experienced by team members, peers, and other stakeholders — helping them lead more effectively and support team performance. For newly hired or recently promoted individuals, insights from 360 feedback can help them adapt their style to their new context and support faster integration.

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