The Fair Dealing Guidelines (the “Guidelines) issued by Monetary Authority of Singapore (“MAS”) is targeted to encourage fair dealing by all financial institutions in Singapore in their conduct of business with clients.
| The Guidelines stipulate five fair dealing outcomes which are aimed to achieve the following: |
| Outcome 1 |
| Fair dealing is central to corporate culture |
| Outcome 2 |
| Products and services offered are suitable for target customer segments |
| Outcome 3 |
| Competent financial representatives who provide customers with quality advice and appropriate recommendations |
| Outcome 4 |
| Customers are provided with clear, timely and relevant information to make informed decisions |
| Outcome 5 |
| Customer complaints are handled in an independent, effective and prompt manner |
At Private Client Services by Mercer (“PCS by Mercer”), the Board and Management are committed to the MAS’ prescribed fair dealing outcomes listed above. PCS by Mercer is fully dedicated to delivering fair outcomes in all our dealings with our clients, which are:
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