Cloud-based Service Delivery solutions enhance Mercer Digital’s technology offering
Mercer announces it has joined the ServiceNow Sales and Services Partner Programs, formalizing a strategic move to enhance its digital organization and workforce solution offerings. As a ServiceNow partner focused on HR Service Delivery, Mercer is now able to support organizations with a forward-looking technology platform that creates new possibilities for the digitization and design of the employee service experience. Given Mercer’s prominent reputation in HR advisory services and the breadth and depth of Mercer Digital’s capabilities across the enterprise, the HR function – and ultimately, the workforce – will benefit from this broad global relationship.
HR Service Delivery is gaining traction in the market. According to Rohit Mehrotra, CEO of Mercer Digital, “The market has long awaited an HR solution that provides a break-through. ServiceNow HR Service Delivery provides employees quick and easy access to the HR services they need while making HR more efficient. Highly automated and engaging employee experiences are no longer optional, they are required.”
Despite the importance of technology to the future of work, HR has been slower than other corporate functions to adopt new technology. Few executives believe they have built and lead a “digital organization” equipped to compete effectively in the future. According to Mercer’s 2017 Global Talent Trends research, 88% of executives are thinking about or actively digitizing their organization, while only 35% believe HR provides a digital experience for employees. By adding the ServiceNow platform to its offerings, Mercer Digital can fully support organizations’ needs as digitization continues to reinvent the way they operate.
“This relationship allows Mercer to add exceptional value by aligning technology change with people priorities along a company’s digital transformation journey. The breadth of the ServiceNow platform – from IT, Security, Customer Service, and HR – enables a more agile organization designs and new models of work.” said Mr. Mehrotra.
“Employees should be given the service experience they deserve,” said Deepak Rammohan Bharadwaj, general manager, HR & Facilities Business Unit, ServiceNow. “This leads to greater employee satisfaction and productivity. Our customers will benefit from Mercer’s ability to focus on the entire employee experience to create the workplace of the future.”
Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 22,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With more than 60,000 colleagues and annual revenue over $13 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer.